ZANUS AI FOR E-COMMERCE & RETAIL — BACK OFFICE

The storefront is the tip.
This runs the iceberg.

Behind every order button sit supplier price lists, purchase orders, the returns log, promo calendars and a Slack channel full of “what’s our policy on…?” The Zanus back office turns that pile into a working AI staff — drafting, reconciling and answering with sources, under your manager’s sign-off.

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Private tenant or your own server · unlimited staff users · the chat never invents a product or price

Inventory and order operations in the back office

A real view: orders, inventory movements and supplier records — the store behind the store.

What it does

The returns pattern, spotted Monday

A weekly AI review of the returns log: which SKUs bounce, which supplier’s sizing runs small, which carrier damages boxes — drafted with the records cited, on your desk before the coffee.

Suppliers in your vocabulary

The CRM molds to how retail actually talks: vendors, MOQs, lead times, payment terms. Ask “which suppliers can restock before Black Friday?” and get an answer with the contracts attached.

Sign-off stays human

Every AI-drafted document — the price-list reconciliation, the supplier email, the promo brief — lands in Output awaiting review. Nothing ships without your decision.

Price lists that reconcile themselves

A supplier sends the new season’s price list as a PDF. The AI reads it against the old one, flags every raised cost and every discontinued SKU, and drafts the margin-impact summary for your buyer — the afternoon of cross-checking, done in minutes.

Any format ingested: PDFs, scans, spreadsheets
Changes flagged with both documents cited
Margin summary drafted for buyer review

Supplier records and price lists managed in one system

Retail documents drafted in the store templates

The documents that eat your evenings

Purchase orders drafted from reorder points, promo briefs assembled from last year’s results, the holiday staffing memo, the marketplace-policy update summary: drafted in your templates, filed to Output, waiting for a human yes.

Your templates and letterheads
Records and past documents attached automatically
Approval workflow before anything sends

Retail software stacks bill per channel, per order volume and per seat — and the chat widget still guesses at products while the 11 PM shopper abandons the cart and buys elsewhere. Zanus AI: the shopper-facing front office AND the retail back office, unlimited staff users, every answer from YOUR catalog and YOUR policies — in your private tenant or on your own server.

Questions, answered

Does this replace our inventory system?

No — your storefront platform and inventory system stay the system of record. Zanus is the system of work on top: it reads, reconciles, drafts and answers. Bring your stack to the demo and we map it.

Who reviews what the AI drafts?

Whoever you assign: buyer, store manager, owner. Drafts land in Output with the sources attached; approval rules are yours per document type.

The Back Office executes. Who answers the phone?

Front Office AI picks up every call and chat — books, quotes, follows up, 24/7 in 40 languages. Watch it run a business like yours, live.

Front Office live demos →Front Office for E-Commerce & Retail