ZANUS AI FOR E-COMMERCE & RETAIL — AUTOMATIONS

The store’s repetitive work, set once.

Describe the job in plain words — “when a return request arrives, read the order and the policy, draft the RMA and the customer reply” — and it becomes connected blocks on a canvas, running on its own, with every run visible.

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Private tenant or your own server · unlimited staff users · the chat never invents a product or price

Visual automation flow with trigger, sources and actions

A real flow: inbox trigger, order and policy sources, AI compile, outputs queued — drawn from a description.

What it does

Returns that process themselves

Return request arrives → the AI reads the order record and the return policy, drafts the RMA and the customer email, and queues both for your CX lead’s approval.

Reviews answered, reputation kept

New review lands → the AI drafts a reply in your brand voice — grateful for the five stars, concrete about the two — and files it for approval before anything posts.

The morning exceptions digest

Every day at 7 AM: orders stuck, shipments late, payment flags — compiled from your records into one digest your e-commerce manager reads with the first coffee.

When something fails, you SEE it

Run states live on the flow: green success, red failure on the exact block. In peak season, a silently broken order-confirmation flow costs real money by lunchtime — here, nothing fails silently.

Run log per automation
One-click retry on failures
Finished documents in Output, statused

Failure state visible on the automation canvas

Retail software stacks bill per channel, per order volume and per seat — and the chat widget still guesses at products while the 11 PM shopper abandons the cart and buys elsewhere. Zanus AI: the shopper-facing front office AND the retail back office, unlimited staff users, every answer from YOUR catalog and YOUR policies — in your private tenant or on your own server.

Questions, answered

Who approves outgoing customer emails?

Your rules: queue everything for human approval, or auto-send only the categories you designate as safe — order confirmations yes, refund decisions no, for example.

The store’s repetitive work, set once.

What it does

When something fails, you SEE it

Questions, answered

See it working on YOUR store — the demo IS the product.