ZANUS AI FOR E-COMMERCE & RETAIL — FRONT OFFICE

Every shopper question answered from the catalog.

Shoppers do not browse on business hours — and every question that waits until morning is a cart that went elsewhere. The Zanus front office answers on your catalog, in your policies, 24/7, in up to 40 languages, and never invents a product or a price.

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Private tenant or your own server · unlimited staff users · the chat never invents a product or price

Front office dashboard with shopper conversations

Chats, calls, quotes and RMAs — one dashboard your e-commerce manager can read at 9 AM.

What it does

The 11 PM test

Open your own store chat at 11 PM and ask “where is my order?” Silence until morning? The Zanus chat answers in seconds, from the order record, in the shopper’s language — and the cart survives the night.

Quotes that close themselves

A shopper asks for 40 units of a SKU: the AI quotes from your real catalog prices and sends a payable link — no invented discount, no morning-after spreadsheet.

Returns without the dread

“I need to return these boots” starts an RMA with the order attached, quotes YOUR return policy word for word, and hands your CX lead a ticket instead of an angry email thread.

From question to paid order, hands-free

A boutique’s phone rings at Saturday noon peak; the AI answers on your menu, checks the size question against the catalog, quotes the price, sends the payable link by text — while your floor staff stays with the customers in the store.

AI phone on your menu and voices, 24/7
Real catalog prices, payable links attached
Store hours, stock questions and policies answered identically every time
Complex cases escalated to your staff, never improvised

Quote generated from real catalog prices with a payable link

The chat your storefront deserved

Website chat grounded in your approved knowledge: product specs, size charts, shipping matrix, return windows. It answers like your best floor person on their best day — and when it does not know, it says so and routes to a human.

Claim guard: no source, no claim
Web forms worked in minutes, not voicemail days
Every conversation logged with a transcript
See the full Front Office tour →

Retail software stacks bill per channel, per order volume and per seat — and the chat widget still guesses at products while the 11 PM shopper abandons the cart and buys elsewhere. Zanus AI: the shopper-facing front office AND the retail back office, unlimited staff users, every answer from YOUR catalog and YOUR policies — in your private tenant or on your own server.

Questions, answered

What happens when the AI does not know an answer?

It says so and escalates by your rules — to a ticket, a callback or a live person. It never fills the gap with a guess; that is the claim-guard architecture.

Do we keep our phone numbers and chat widget placement?

Yes. Your numbers stay and route AI-first, staff-first or any mix per line and per hour; the chat installs on your existing storefront.

Can it answer order-status questions?

Yes — from the order records and shipping information you connect. The answer cites the record, not a guess about where the parcel might be.

Every shopper question answered from the catalog.

What it does

From question to paid order, hands-free

The chat your storefront deserved

Questions, answered

See it working on YOUR store — the demo IS the product.