ZANUS AI FOR CUSTOMER SERVICE — CSAT FOLLOW-UPS

The loop, actually closed.

CSAT surveys after resolution, winback notes to accounts gone quiet, proactive notices before customers discover the problem themselves — drafted by the AI from your own records, in the customer’s language, queued for approval. Follow-through, systematized.

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Private tenant or your own server · unlimited agent users · no per-seat pricing, ever

AI module drafting customer follow-up campaigns

Follow-ups and sequences drafted from the support records — surveys, winbacks, notices — awaiting approval.

What it does

Audiences from your own records

Detractors from last quarter, accounts with three-plus escalations, customers affected by Tuesday’s incident: audiences built from your own support history — no list ever exported.

The customer’s language, 40 of them

The apology note and the survey read naturally in the customer’s own language — your support voice, their words.

Consent, respected automatically

Opt-outs and contact preferences are enforced by the system, not by memory. Every send is on the record.

Proactive beats apologetic

“Notify every customer on the affected plan before the invoice goes out wrong” becomes a drafted, scheduled sequence in minutes — grounded in your incident notes, sent before the queue fills with the tickets it prevents.

Audiences from your own support data — private by architecture
Sequences drafted for review, approval-first
Results tracked: responses, saves, reopened accounts

Approval first, always

Every outbound customer communication lands in the approval queue unless you designate the category as auto-send. The team stays in control of every word that reaches a customer.

Approval workflow per communication type
Full history of what was sent to whom
Sequences pause automatically when a customer replies

Contact-center software bills per agent per month and now adds an AI meter on top — every new hire, every busy season, every automated answer raises the invoice before it resolves a single ticket. Zanus AI: 24/7 tier-1 coverage AND agent assist with cited answers, unlimited agent users at one flat price — in your private isolated tenant or on your own server.

Questions, answered

Can it help win back detractors?

It drafts the outreach from the actual history — what went wrong, what was promised — for your team’s review. The apology is informed, not generic.

Do customer lists ever leave our tenant?

No. Audiences, drafts and sends all happen inside your isolated tenant — your customer data is not shared with a mailing platform or anyone else.

The loop, actually closed.

What it does

Proactive beats apologetic

Approval first, always

Questions, answered

See it working on YOUR queue — the demo IS the product.