ZANUS AI FOR CUSTOMER SERVICE — HELPDESK & INTEGRATIONS

Keep your helpdesk. Add the intelligence.

Your helpdesk stays the system of record for tickets. Zanus becomes the system of work: API connectors sync tickets, customers and knowledge both ways, the intake pipeline files what arrives, and AI-drafted replies flow back where they belong. No rip and replace.

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Private tenant or your own server · unlimited agent users · no per-seat pricing, ever

Integration with the existing helpdesk, CRM and billing stack

No rip and replace: the helpdesk, CRM and billing stay — the AI layer connects to all of them.

What it does

Helpdesk connectors

Tickets, customers and articles mapped field by field, with a dry-run preview before anything writes — push, pull or two-way, your choice per object.

CRM both ways

Salesforce and HubSpot connectors sync accounts and contacts push, pull or two-way — support and sales finally read the same customer story.

REST API + webhooks

A full API for whatever else the floor runs: the billing system, the status page, the QA tool — data in, results out, under scoped keys.

One question across all your systems

The ticket lives in the helpdesk, the contract in the CRM, the invoice in billing, the promise in an old email thread — and the AI reads across all of it. “What is the full story on this account?” becomes one question with one grounded answer.

Field mapping with dry-run preview
Each system stays master of its own records
Every sync event on the audit record
External systems appear as blocks on the automation canvas

Helpdesk and CRM as blocks on the automation canvas

Documents routed through the intake pipeline

Replies flow back where they belong

The reply the AI drafted, the KB update, the trend report: finished work returns to the systems that own it through the same connectors — reviewed and approved by your team first.

AI output filed back to the ticket
Approval workflow before anything writes back
Webhooks notify your systems in real time

Contact-center software bills per agent per month and now adds an AI meter on top — every new hire, every busy season, every automated answer raises the invoice before it resolves a single ticket. Zanus AI: 24/7 tier-1 coverage AND agent assist with cited answers, unlimited agent users at one flat price — in your private isolated tenant or on your own server.

Questions, answered

Which helpdesks do you support?

Connectors are mapped per deployment — bring your helpdesk, CRM and billing to the demo and we walk through the exact integration path for your stack.

Does customer data pass through third parties?

No. The connectors run inside your tenant — or inside your building on the on-premises option. Data moves directly between your systems.

Keep your helpdesk. Add the intelligence.

What it does

One question across all your systems

Replies flow back where they belong

Questions, answered

See it working on YOUR queue — the demo IS the product.