ZANUS AI FOR CUSTOMER SERVICE — KNOWLEDGE BASE

Ask the knowledge base. It answers back.

KB articles, macros, the escalation matrix, refund policy, release notes, the tribal knowledge in old ticket threads — loaded into curated libraries the AI reads from. Ask in plain language; get the answer with the source cited, at agent speed.

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Private tenant or your own server · unlimited agent users · no per-seat pricing, ever

Support knowledge libraries with priority order

Libraries: current policy outranks the old macro, the signed SLA outranks the draft — you set the order.

What it does

Any format support accumulates

KB exports, PDF policies, screenshots of error states, recorded walkthroughs — the ingestion pipeline turns the scattered knowledge into one queryable system.

One truth for bot and agent

The customer-facing AI and the agent assistant read the same libraries at different permission levels: update the refund policy once and both answer correctly from that moment.

No source, no claim

If the knowledge base does not contain the answer, the AI says so — to the agent and to the customer. Guessing is not a support strategy.

Six years of resolved tickets, one question away

“How did we fix this error code last time?” “What did we tell customers during the March outage?” “Which accounts have the legacy SLA?” The archive answers in seconds with sources attached — instead of asking the one veteran who remembers.

Plain-language questions across the archive
Sources attached to every answer
Priority order: current policy rules

Precision vector store answering from support knowledge

Contact-center software bills per agent per month and now adds an AI meter on top — every new hire, every busy season, every automated answer raises the invoice before it resolves a single ticket. Zanus AI: 24/7 tier-1 coverage AND agent assist with cited answers, unlimited agent users at one flat price — in your private isolated tenant or on your own server.

Questions, answered

What sees the customer versus the agent?

Permissions decide: customers get the public KB libraries; agents get those plus internal policies and escalation guides — enforced server-side, not by prompt hope.

Do our transcripts train outside models?

Never. Your tenant is isolated; your knowledge, transcripts and customer records are yours alone — and the on-premises option keeps them physically in your building.

Ask the knowledge base. It answers back.

What it does

Six years of resolved tickets, one question away

Questions, answered

See it working on YOUR queue — the demo IS the product.