ZANUS AI FOR CUSTOMER SERVICE — FRONT OFFICE

The queue at 9 AM Monday, already half-worked.

The weekend queue used to greet Monday’s shift like a wall. With the Zanus front office, phone and chat are answered as they arrive — tier-1 resolved from your approved knowledge, tickets opened with transcripts, escalations waiting sorted instead of buried.

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Private tenant or your own server · unlimited agent users · no per-seat pricing, ever

Front office dashboard with customer conversations

Calls, chats, tickets and escalations — one dashboard your team lead reads at shift start.

What it does

The hold queue, retired

The caller asking “where is my refund?” gets the answer in one ring, from the ticket record, in their language — not eleven minutes of hold music and a transfer.

Every ticket arrives dressed

Conversations become tickets with the transcript, the customer record and the relevant KB article already attached — agents start at the middle, not the beginning.

Escalation with judgment

Refund-dispute language, legal keywords, a platinum account, rising frustration: routed to humans immediately, by rules you write — the AI never argues with an angry customer.

Tier-1, resolved without a human minute

Password resets, shipping status, plan comparisons, the how-do-I question your team answers forty times a day: the AI resolves them from your approved knowledge, identically and instantly, at 2 PM and 2 AM — and logs every conversation with a transcript.

Answers only from approved knowledge — claim guard
Up to 40 languages, one knowledge base
Tickets and RMAs opened automatically when needed
Every conversation logged with a transcript

Web inquiries answered and converted to tickets

The web channel, finally covered

Website chat grounded in your documentation, web forms worked in minutes instead of days, and instant answers to the questions that used to become tickets. The queue shrinks at the source.

Grounded chat on your site, claim-guarded
Web form inquiries answered in minutes
Deflection you can audit — transcripts of everything
See the full Front Office tour →

Contact-center software bills per agent per month and now adds an AI meter on top — every new hire, every busy season, every automated answer raises the invoice before it resolves a single ticket. Zanus AI: 24/7 tier-1 coverage AND agent assist with cited answers, unlimited agent users at one flat price — in your private isolated tenant or on your own server.

Questions, answered

Can customers still reach a human?

Always — by your rules: say-agent routing, sentiment triggers, customer-tier fast lanes. The AI is the first line, never a wall.

Do we keep our support numbers?

Yes. Your numbers stay; calls route AI-first, agent-first or any mix per line and per hour.

How does it handle angry customers?

Frustration language triggers your escalation rules — immediate transfer, priority ticket, team-lead alert. Sentiment is flagged, not debated.

The queue at 9 AM Monday, already half-worked.

What it does

Tier-1, resolved without a human minute

The web channel, finally covered

Questions, answered

See it working on YOUR queue — the demo IS the product.