ZANUS AI FOR CUSTOMER SERVICE — AUTOMATIONS

The support floor’s repetitive work, set once.

Describe the job in plain words — “when a ticket arrives, classify it, route it, and draft the first reply from the matching KB article” — and it becomes connected blocks on a canvas, running on its own, with every run visible.

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Private tenant or your own server · unlimited agent users · no per-seat pricing, ever

Visual automation flow with trigger, sources and actions

A real flow: ticket trigger, KB sources, AI classify and draft, outputs routed — drawn from a description.

What it does

Tickets that route themselves

Ticket arrives → classified by topic and urgency, routed to the right team, first reply drafted from the matching article — the agent opens a ticket that is already half-worked.

At-risk, flagged before churn

Sentiment drops across an account’s tickets → the team lead gets an alert with the history summarized and cited — the save call happens before the cancellation email.

CSAT that actually gets sent

Resolution → the follow-up goes out in the customer’s language, on your schedule; detractor responses open a review ticket automatically.

When something fails, you SEE it

Run states live on the flow: green success, red failure on the exact block. A silently broken routing flow means a platinum account sitting unanswered for a day — here, nothing fails silently.

Run log per automation
One-click retry on failures
Finished drafts in Output, statused

Failure state visible on the automation canvas

Contact-center software bills per agent per month and now adds an AI meter on top — every new hire, every busy season, every automated answer raises the invoice before it resolves a single ticket. Zanus AI: 24/7 tier-1 coverage AND agent assist with cited answers, unlimited agent users at one flat price — in your private isolated tenant or on your own server.

Questions, answered

Who approves automated replies?

Your rules: queue everything for agent approval, or auto-send only the categories you designate as safe — order-status yes, refund decisions never.

The support floor’s repetitive work, set once.

What it does

When something fails, you SEE it

Questions, answered

See it working on YOUR queue — the demo IS the product.