ZANUS AI FOR CUSTOMER SERVICE — AI WORKFORCE

The analyst your queue never had headcount for.

Assign work to the AI the way you assign it to staff: type, sources, deadline, recurrence. The weekly ticket-trend review, the monthly KB-gap report, the daily escalation digest — executed on schedule, with citations, under review.

Get started

Private tenant or your own server · unlimited agent users · no per-seat pricing, ever

Assigning AI work with the four-step wizard

Four steps: work type, records and libraries, tags, schedule — the AI takes it from there.

What it does

Work types for the support floor

Ticket-trend review, KB-gap report, escalation digest, QA sample review: work types molded to your operation, with default libraries and examples per type.

Urgent / Overdue / Today

The AI’s workload is managed like the team’s: one-click views show what is urgent, late, today and tomorrow — nothing slips through shift change.

A QA analyst’s diligence, on the record

Every work is a full session: reasoning streamed, tickets cited, milestones tracked, linked to the release or the account it belongs to.

Monday, 8 AM: the trend review is done

Set “Weekly Ticket-Trend Review” once: every Monday the AI reads the week’s tickets, flags that refund-status contacts doubled after Thursday’s billing change, cites the twelve tickets that prove it, and files the report before standup.

Recurring schedules for periodic queue analysis
Findings cited to actual tickets and transcripts
Report in Output, awaiting the lead’s sign-off

Roster of scheduled AI works for the support team

Contact-center software bills per agent per month and now adds an AI meter on top — every new hire, every busy season, every automated answer raises the invoice before it resolves a single ticket. Zanus AI: 24/7 tier-1 coverage AND agent assist with cited answers, unlimited agent users at one flat price — in your private isolated tenant or on your own server.

Questions, answered

Can we supervise mid-work?

Yes — open any session, read the reasoning, redirect it, or stop it. The AI works like staff: visible, accountable, interruptible.

Can it keep up with a high-volume queue?

It does not get tired at 5 PM Friday: the constraint is your review capacity, not the AI’s. Configurations size from a five-agent team to a multi-site center.

The analyst your queue never had headcount for.

What it does

Monday, 8 AM: the trend review is done

Questions, answered

See it working on YOUR queue — the demo IS the product.