ZANUS AI FOR CUSTOMER SERVICE — DATA CUSTODY

Every transcript is customer data. Treat it that way.

Support conversations carry account numbers, disputes, addresses and grievances. Zanus holds them accordingly: isolated private tenants where nothing trains outside models, permissions to the field level, server-side redaction, a searchable audit trail — and a fully on-premises option.

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Private tenant or your own server · unlimited agent users · no per-seat pricing, ever

One record per user: role, tags, and granular permissions over every domain of the system.

What it does

Minimum necessary, enforced

The server redacts what a role cannot see — a tier-1 agent sees the ticket, not the account’s billing history; an outsourced agent sees even less, by your design.

Every access, on the record

A searchable log of every audited action: who read which transcript, who changed the refund policy, who exported which report, and when.

Your teams, your walls

Five-level workgroups map teams, tiers and sites; the on-premises option puts transcripts, knowledge and customer records physically inside your building.

The audit that takes minutes, not weeks

When the question comes — from a client’s security review, a privacy request or your own counsel — the answer is a search away: access records, transcript trails, update history, all in one place.

Searchable audit trail
Automatic pre-update snapshots with rollback
SOC-2-aligned deployment path

Contact-center software bills per agent per month and now adds an AI meter on top — every new hire, every busy season, every automated answer raises the invoice before it resolves a single ticket. Zanus AI: 24/7 tier-1 coverage AND agent assist with cited answers, unlimited agent users at one flat price — in your private isolated tenant or on your own server.

Questions, answered

Where do transcripts live?

In your isolated tenant — never training outside models — or fully on-premises on hardware you own. Either way, they are yours alone.

Our clients audit our vendors — can you pass?

The architecture is built for scrutiny: isolation, permissions, redaction, audit trail. Bring your client’s security questionnaire to the demo and we walk it together.

Every transcript is customer data. Treat it that way.

What it does

The audit that takes minutes, not weeks

Questions, answered

See it working on YOUR queue — the demo IS the product.