What is a hospitality answering service for bars and pubs?
Here it is an AI, not a room of operators: it answers the calls on your bar's own number, plus the website chat, e-mail and event form, day and night. It answers the planner's questions from what you approved, books the walkthrough, quotes the package from your list and follows up, and it keeps each lead on one record, so nothing sits in a voicemail or a notebook behind the bar.
Can the AI answer our phone when the bar is packed?
Yes. It answers every call on your own number at once, however many come in, so nobody behind the bar has to step away from the taps. Event callers get their questions answered and a walkthrough booked. A supplier or anyone your rules name is transferred to the right person, told who is calling and why, and everyone else can leave a message with the callback number read back.
Will it replace our events manager?
No. It takes the first answer, the questions about capacity and packages, the walkthrough booking and the follow-ups, so your events manager spends the day with the planners who are ready to sign. Each department is set to AI only, AI first or a person first, and every quote waits for a manager before it goes out.
How does it quote our event packages?
Only from the package list you give it: the spaces, the hours, the drink and food packages and the add-ons you offer. It matches the planner's date, headcount and wishes to that list and prepares the quote and the proposal. Nothing reaches the guest until a manager says yes, and anything outside the list, such as a custom menu or a discount, waits for a person.
Does the AI take deposits or card payments?
No. The AI takes no card numbers and collects no deposits. It quotes, books the walkthrough and holds the space, then your team sends the agreement and takes the deposit the way you do today. A planner who asks how to pay hears the steps you wrote, in your own words.
Who handles questions about ID, minors and alcohol service?
Your staff. The AI makes no decision about age, ID checks, who may be served or how much. When a planner asks whether guests under 21 can come to the party or whether a group can bring its own bottles, it answers with the house policy you approved, word for word, or passes the question to the manager.
Can it book walkthroughs and tastings with our team?
Yes. Where bar scheduling software plans your staff's shifts, this books your guests: walkthroughs, site visits and tastings go straight into the calendar of the person who runs them, by phone, chat or form, with a confirmation and a reminder. The day before, AI Auto-Call can ring the planner: yes confirms, no frees the slot. The space they asked about can be held for that date while your manager decides.
What happens to inquiries that come in after last call?
They get an answer in seconds. A form or a chat at midnight is answered from your own pages, the walkthrough is booked and the lead lands in the CRM with the whole conversation. The follow-ups you set go out over the next days and stop the moment the planner replies, so a warm lead is still warm when your manager comes in.
Does it replace our point of sale or ticketing?
No. Zanus AI is the front office around them. It answers, books, quotes and follows up, and keeps the record of every conversation with a planner. Tabs, ticket sales and payments stay in the systems you run today; the AI issues no tickets and rings up nothing.
Can we keep our bar's phone number?
Yes. Keep the number on your website, your listings and your coasters, and forward it to the AI the way you would forward a line after hours. There is no porting and nothing to install at the bar, and you can stop forwarding whenever you like.
How much does a hospitality answering service for a small pub cost?
Zanus AI is priced per company, never per seat, so the owner, the events manager and every bartender work under one subscription, across the pub's phone, chat, e-mail and forms. You pick the modules your bar needs, and the plans are on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox around your own bar from your website and runs for 7 days, with no card, so you can test it with your own party inquiries. The demo is the AI front office ready-made, with nothing to set up, and it arrives by e-mail in about 2 minutes.
