ZANUS AI FOR GOVERNMENT — FRONT OFFICE

Every citizen call answered. Every answer official.

Monday 8 AM the public line lights up: form questions, office locations, application status, “which department do I need?” Every abandoned call becomes a counter visit or a complaint. The Zanus front office answers on your menu, from your approved information — 24/7, in up to 40 languages.

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Cloud pilot or sovereign on-premises · unlimited users · public-records-conscious architecture

Front office dashboard with citizen conversations

Calls, chats and appointments — one dashboard the public information officer can actually read.

What it does

The Monday 8 AM surge

Renewal deadlines and benefit cycles flood the lines on schedule. The AI answers every ring simultaneously — no hold queue, no abandoned calls, no overtime.

One answer, every caller

“What documents do I bring for a license renewal?” answered identically at 8 AM and 8 PM, from the current official instructions — not from whichever clerk picked up.

Every language the public speaks

Up to 40 languages on the same line, same official content. Residents get served in their language without a callback from the one bilingual staffer.

From call to counter appointment, hands-free

A resident calls about a permit hearing; the AI confirms the case type, offers real open slots on the clerk’s calendar, books the appointment and sends the document checklist — while your staff serve the people already at the counter.

Appointments synced to real staff calendars
Document checklists sent before the visit
Status questions answered from your published information
Case-specific and legal matters escalated to staff, never improvised

Counter appointments booked into agency calendars

The web counter never closes

Website chat grounded in your approved public information, web forms for records requests and service applications worked in minutes — the citizen who starts a request at 9 PM gets an acknowledgment at 9:01, not next Thursday.

Grounded chat on your site — no source, no claim
Records-request and service forms acknowledged instantly
Every conversation logged with a transcript
See the full Front Office tour →

Government software arrives through multi-year procurements, per-seat licenses and integrator engagements measured in fiscal years — while the records-request backlog grows and citizens wait on hold. Zanus AI: the citizen-facing lines AND the records back office, unlimited users at one flat price — piloted in an isolated tenant in days, moved to sovereign hardware you own for production.

Questions, answered

What if a caller asks about their specific case?

The AI handles general information and logistics; case-specific matters route to your staff by your rules — it never speculates about an individual’s file on a public line.

Do we keep our published phone numbers?

Yes. Your numbers stay; calls route AI-first, staff-first, or any mix per line and per hour — the after-hours overflow alone pays for itself.

Is every call on the record?

Every conversation produces a transcript in the system — searchable, auditable, retained under your rules.

Every citizen call answered. Every answer official.

What it does

From call to counter appointment, hands-free

The web counter never closes

Questions, answered

See it working on YOUR agency — the demo IS the product.