LIVE DEMO — WATER & WASTEWATER UTILITIES

The main breaks at dawn. Every call still gets answered.

A main break floods the phones faster than the street — and the everyday calls keep coming behind it. The AI answers every line at once: takes structured break and leak reports, gives status from your approved information only, books service starts, and answers the billing question your CSRs repeat all day — in the caller’s language.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR operation

Reports in, structured and routed: location, details, contact — dispatch reads a record, not a voicemail.

One day with the AI

Three moments from a typical water utilities front office — handled while your team does the human part.

7:30 AM · The break before the office opens

Water in the street brings a burst of calls. The AI answers each one — location, what the caller sees — files structured reports for dispatch, and gives every caller the same approved status.

10:50 AM · The high-bill call

“My bill tripled — do I have a leak?” The AI walks the caller through your published leak-check guidance, explains your adjustment process exactly as you approved it, and routes the case to your billing queue with the details.

4:10 PM · The move-in

A new resident calls to start service. The AI captures the address and account details, explains your published deposit and start rules, and books the turn-on into your real scheduling calendar.

What it does for you

Break-day surge, absorbed

Unlimited simultaneous calls — structured reports for dispatch, consistent approved status for callers, crews left to work the break.

The repeated fifty questions

Due dates, payment options, hardness, hydrant flushing schedules — answered instantly and identically from YOUR published information.

Starts, stops and transfers, booked

Service requests captured end to end and booked into real calendars — confirmations sent in the customer’s language, transcripts on the record.

Watch a break-day morning, handled

The demo takes a main-break report, answers a high-bill call and books a service start — configured for a water utility. Your personal version, built from your own website, arrives in about two minutes.

Structured reports your dispatcher can use
Approved notices only — never improvised
Flat price — unlimited calls and users

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“There’s water bubbling up in the street.”

Captures the exact location and details in a structured report, routes it to dispatch by your rules, and tells the caller what your approved guidance says.

“Is the water safe to drink right now?”

Answers only what your approved notices say — no source, no claim — and escalates to your staff when your rules require a human.

“When is my payment due, and can I get an extension?”

Reads your published billing rules, explains the extension process you approved, and routes the request with the account details captured.

IVR trees make customers mash zero. Answering services read from a card and take a message. The Zanus AI front office ANSWERS — phone and chat, in the caller’s language, books real crew calendars, and on safety-critical words says YOUR escalation wording verbatim or routes straight to your on-call human.

Questions, answered

Water-quality questions are sensitive.

Exactly why the claim guard matters: the AI answers only your approved notices and published information, word for word where you require it, and routes everything else to your staff — with a transcript.

We already have an after-hours service.

A service relays messages. The AI answers: structured reports, real status from your information, bookings into real calendars — and your morning briefing lists every overnight call.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your water utility — documents, tasks, procedures, automations — is Back Office AI, specialized for Energy & Utilities. Most companies run both: one AI answering, one AI executing.

Back Office for Energy & Utilities →Explore Back Office AI