LIVE DEMO — EV CHARGING OPERATORS

A driver is stuck at your charger at midnight. Your line answers.

Every sticker on your hardware is a promise that someone answers the phone. The AI answers every driver call, 24/7 in up to 40 languages: walks the session issue using your approved troubleshooting steps only, and when the station needs a human, follows your escalation rules to the letter — straight to your on-call tech, transcript attached.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR operation

Approved troubleshooting, cited from your own knowledge — the driver guided, the on-call woken only when your rules say so.

One day with the AI

Three moments from a typical ev charging front office — handled while your team does the human part.

11:40 PM · The stranded driver

A driver at 8% battery can’t start a session. The AI walks your approved steps — app, cable, retry sequence — in the driver’s language, and escalates to your on-call by your exact rules when the station doesn’t respond.

9:25 AM · The site-host lead

A shopping-center owner asks about hosting chargers. The AI qualifies the site — location, parking, electrical questions you defined — and books the call with your development team.

3:50 PM · The billing dispute

“I was charged for a session that failed.” The AI captures session details and follows your published refund process — no invented promises, and the case routes to your support queue with everything attached.

What it does for you

Drivers never stranded on hold

Every call answered in one ring, every hour — troubleshooting from your approved knowledge only, in up to 40 languages.

Escalation with discipline

Station-down and safety language follows your exact wording and routing — verbatim or straight to the human on call. Every call transcribed.

The growth side, worked

Site-host inquiries qualified and booked; pricing and plan questions answered from your published rates — the same answer on every channel.

Watch the midnight charger call, handled

The demo walks a failed-session call through approved troubleshooting and a clean escalation — configured for a charging network. Your personal version, built from your website, arrives in about two minutes.

Your troubleshooting steps, never improvised
On-call escalation by your exact rules
Flat price — every station, every language

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“The charger won’t start my session.”

Your approved troubleshooting steps, in order, in the driver’s language — then your escalation path, verbatim, if the station needs a tech.

“How much does charging cost on your network?”

Quotes your published rates and plans exactly — never an invented number, never a stale price.

“We want chargers at our property.”

Qualifies the site with the questions you defined, sends your published host information, and books the development call.

IVR trees make customers mash zero. Answering services read from a card and take a message. The Zanus AI front office ANSWERS — phone and chat, in the caller’s language, books real crew calendars, and on safety-critical words says YOUR escalation wording verbatim or routes straight to your on-call human.

Questions, answered

Driver support is our brand. Can we trust an AI with it?

You trust it with exactly what you approved — the claim guard blocks everything else. Drivers get instant, consistent help; your team gets transcripts of every conversation instead of a support black box.

Our network spans several countries.

Up to 40 languages on the same system, same approved knowledge — the driver in any market hears the same correct answer.

YOU MIGHT ALSO NEED

The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your charging network operator — documents, tasks, procedures, automations — is Back Office AI, specialized for Energy & Utilities. Most companies run both: one AI answering, one AI executing.

Back Office for Energy & Utilities →Explore Back Office AI