LIVE DEMO — ELECTRIC COOPERATIVES

Storm night: every member line answered. Zero hold music.

When the storm rolls through, every member calls at once — and your crews need to be on the lines, not the phones. The AI answers every call simultaneously: takes structured outage reports, gives status from your approved information only, and treats wire-down language exactly as your rules say — verbatim escalation or straight to your dispatcher.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR operation

The storm-night call board: every member answered, every report structured, crews left to work.

One day with the AI

Three moments from a typical electric co-ops front office — handled while your team does the human part.

9:20 PM · The wave after the wind

The outage calls arrive in a burst. The AI answers all of them at once — location, meter details, what the member sees — filing structured reports your dispatcher can actually use, in the member’s language.

9:34 PM · The wire in the yard

A member says a line is down across the driveway. The AI says your safety wording word for word — stay away, and the exact instruction you approved — and escalates to your dispatcher immediately. No improvisation, ever.

8:20 AM · The new-service connect

A member building a shop calls about a new service drop. The AI explains your published connect process, captures the details your engineering desk needs, and books the site visit into a real calendar.

What it does for you

The storm surge, absorbed

Unlimited simultaneous calls — status given from YOUR approved information, reports structured, no member left listening to ringing.

Safety wording, verbatim

Wire-down and shock language triggers your exact approved script and your escalation path — the AI never plays lineman.

The everyday desk, covered

Billing questions, payment locations, rebate programs, connects and disconnects — answered from your published information, booked into real calendars.

Watch a storm night, answered

The demo takes an outage report, handles wire-down language by the book and books a service connect — configured for a co-op. Your personal version, built from your own website, arrives in about two minutes.

Test your hardest member calls live
Escalation wording stays 100% yours, verbatim
Flat price — storm nights cost the same as Tuesdays

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“Is the power out in my area, and when will it be back?”

Answers exactly what your approved status information says — posted estimates, never an invented promise — and files the member’s report.

“There’s a line down on the road by my place.”

Your safety wording verbatim, then immediate escalation to your dispatcher by your rules — with the location captured and the call transcribed.

“How do I sign up for the load-management program?”

Explains the program from your published pages, captures the enrollment details, and routes them to your member-services queue.

IVR trees make customers mash zero. Answering services read from a card and take a message. The Zanus AI front office ANSWERS — phone and chat, in the caller’s language, books real crew calendars, and on safety-critical words says YOUR escalation wording verbatim or routes straight to your on-call human.

Questions, answered

Members expect a neighbor, not a robot.

The AI answers in your co-op’s voice, in the member’s language, with your words — and hands off to your people by your rules. What it never does is leave a member ringing during a storm.

Can it give restoration estimates?

Only what your approved information says. When your ops team updates the estimate, every answer updates with it — consistent for all members, on the record with transcripts.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your cooperative — documents, tasks, procedures, automations — is Back Office AI, specialized for Energy & Utilities. Most companies run both: one AI answering, one AI executing.

Back Office for Energy & Utilities →Explore Back Office AI