LIVE DEMO — SUBSCRIPTION SERVICES

The cancellation call becomes a conversation your policy wrote.

Subscription businesses live and die at two moments: the billing question and the cancellation call. The AI answers both, 24/7: billing explained from your published terms, pauses and plan changes executed by your policy, and your save offer delivered verbatim — never a panicked improvised discount.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR queue

The cancellation chat: your retention script verbatim, the pause option offered, all logged.

One day with the AI

Three moments from a typical subscriptions front office — handled while your team does the human part.

8:35 PM · The cancel-tonight impulse

A subscriber decides to cancel after dinner. The AI runs your retention script exactly — the pause option, the plan switch, the published offer — and executes whichever the subscriber chooses. The decision gets your best case, not a form.

9:05 AM · The billing-day wave

Renewal charges land and the questions follow. Every subscriber gets the explanation your team approved — what the charge covers, how proration works — identically, in their language, while your team handles the disputes your rules route.

3:30 PM · The plan-change shuffle

A customer wants to switch tiers mid-cycle. The AI states your published upgrade terms exactly, captures the request, and executes it by your process — confirmed in writing, on the record.

What it does for you

Saves, scripted by you

Your retention flow delivered verbatim — pause, downgrade, published offer — the same best case to every canceller, logged.

Billing-day calm

Charges, proration and renewal terms explained from published knowledge, 24/7, in up to 40 languages.

Changes executed clean

Pauses, upgrades and address changes captured completely and processed by your rules — with written confirmation.

Watch the cancellation get your best case

The demo runs a retention conversation by your script, explains a renewal charge, and executes a plan change — configured for a subscription business. Your personal version, with your terms and your save flow, arrives in about two minutes.

Retention scripts delivered verbatim, every time
Billing answers from published terms only
Flat price — unlimited subscribers served

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“Why was I charged this amount?”

Explains the charge from your published terms — verbatim — and routes disputes to your team by your rules, transcript attached.

“I want to cancel my subscription.”

Runs your retention script exactly — pause, switch or published offer — and executes the subscriber’s choice on the record.

“Can I skip next month’s box?”

Executes your published pause or skip policy inside the conversation and confirms in the subscriber’s language.

IVR trees make customers press 4 and pray. Chatbots deflect until people scream “agent.” The Zanus AI front office ANSWERS — phone and chat, in the customer’s language, from your approved knowledge only, and escalates to humans by rules you write.

Questions, answered

Can it offer discounts to save a subscriber?

Only the offers you published and approved — the claim guard blocks improvised discounts. Your margin decisions stay decisions, not accidents.

Where do subscriber records live?

In your isolated tenant, answered from approved knowledge only — and the identical system runs fully on-premises on servers you own where custody requires it.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your subscription business — documents, tasks, procedures, automations — is Back Office AI, specialized for Customer Service. Most companies run both: one AI answering, one AI executing.

Back Office for Customer Service →Explore Back Office AI