LIVE DEMO — E-COMMERCE SUPPORT

“Where’s my order?” — answered before the cart goes cold.

Online stores lose twice on support: the ticket that costs money and the shopper who leaves while waiting. The AI answers every chat and call, 24/7: shipping and sizing questions from your published pages, returns started by your exact policy, and escalations reaching your team with the whole story attached.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR queue

The checkout-hour chat: question answered from your pages, sale saved, transcript logged.

One day with the AI

Three moments from a typical e-commerce front office — handled while your team does the human part.

10:40 PM · The checkout hesitation

A shopper stalls at checkout over shipping times. The AI answers from your published shipping page — in the shopper’s language — explains your return policy verbatim, and the cart converts instead of expiring overnight.

9:15 AM · The return, by the book

A customer wants to return a gift. The AI walks your published return policy step by step, captures order details and the reason, and files the structured return request — no policy improvised, no exception invented.

1:50 PM · The sale-day wave

A promotion triples inbound contacts in an hour. Every chat and call is answered at once — offer terms verbatim, sizing from your charts, shipping from your pages — while your team works the genuine exceptions.

What it does for you

The pre-sale questions, answered

Sizing, materials, shipping and stock policies answered instantly from your published pages — the deflected ticket becomes a converted sale.

Returns without the back-and-forth

Your return policy executed step by step, requests captured complete — exceptions routed to your team by your rules.

Peak day, absorbed

Unlimited simultaneous conversations in up to 40 languages — launch days and sale hours answered like quiet Tuesdays.

Watch it save the checkout hour

The demo answers the hesitating shopper, runs a return by your policy, and absorbs a sale-day wave — configured for an online store. Fill four fields and YOUR version — your policies, your products, your tone — lands in your inbox in about two minutes.

Interactive: ask it your own policy questions
Returns executed by your exact published rules
Flat price — no per-ticket, no per-seat fees

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“Where is my order?”

Answers what your approved knowledge and connected records support, captures the order number, and routes exceptions by your rules — never a guessed delivery date.

“Can I return this after 30 days?”

Reads your return policy word-for-word — and routes the edge case to your team instead of inventing an exception.

“Does this run true to size?”

Answers from your published size guide and product pages — and only those — in the shopper’s language.

IVR trees make customers press 4 and pray. Chatbots deflect until people scream “agent.” The Zanus AI front office ANSWERS — phone and chat, in the customer’s language, from your approved knowledge only, and escalates to humans by rules you write.

Questions, answered

We tried a chatbot. Customers hated it.

Chatbots deflect; this answers — from your published knowledge, with a claim guard, and one tap to a human by your rules. The demo is the proof: push it until it escalates.

Where does customer data live?

In your isolated tenant, answered from approved knowledge only — and for the strictest custody, the identical system runs fully on-premises on servers you own.

YOU MIGHT ALSO NEED

The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your online store — documents, tasks, procedures, automations — is Back Office AI, specialized for Customer Service. Most companies run both: one AI answering, one AI executing.

Back Office for Customer Service →Explore Back Office AI