LIVE DEMO — BPO CONTACT CENTERS

Every client program on script. Every hour of every night.

A BPO sells consistency by the minute — and pays for it in per-seat licenses and attrition. The AI answers every line, 24/7: each client program’s approved script followed verbatim, overflow and after-hours absorbed without staffing scrambles, and every conversation transcribed for QA — at a flat price that ignores seasonality.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR queue

Multiple client programs, one floor: each answered on its own script, all on the record.

One day with the AI

Three moments from a typical bpo centers front office — handled while your team does the human part.

6:00 PM · The shift change that isn’t

A client’s coverage window ends but their customers keep calling. The AI takes the evening on that program’s exact script — same answers, same escalation rules — and the morning team finds transcripts, not voicemails.

10:30 AM · The surge the forecast missed

A client’s product hits the news and their line floods. Every call is answered on-script at once — no emergency staffing call, no SLA breach, no queue collapse — while your agents handle the escalations the rules route to them.

3:20 PM · The QA sample that is the whole day

A program manager reviews the afternoon: every conversation transcribed, searchable, tied to its program — QA reads the actual words instead of sampling three calls and hoping.

What it does for you

Per-program discipline

Each client’s script, knowledge and escalation rules kept separate and followed verbatim — the claim guard enforces the boundary.

Overflow, absorbed

Unlimited simultaneous calls in up to 40 languages — surges and after-hours covered without a hiring scramble.

QA on the full record

Every conversation transcribed and searchable by program — client reporting built on the actual words said.

Watch one floor run three programs on script

The demo answers on separate client scripts, absorbs a surge, and shows the transcript record QA dreams about — configured for a BPO. Fill four fields and your version, with your programs and rules, arrives in about two minutes.

Per-program knowledge, strictly separated
Unlimited simultaneous calls — flat price
Full transcripts for QA and client reporting

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“Can I speak to someone about my account?”

Answers on that client program’s approved script, and escalates to the right human queue exactly as the program’s rules dictate.

“What are your hours?” — asked on any client line

Answers with that program’s published information — never another client’s — in the caller’s language.

“I already called about this yesterday.”

The transcript is on the record: the AI picks up with context, and the escalation carries the whole history to the agent.

IVR trees make customers press 4 and pray. Chatbots deflect until people scream “agent.” The Zanus AI front office ANSWERS — phone and chat, in the customer’s language, from your approved knowledge only, and escalates to humans by rules you write.

Questions, answered

Our clients demand data separation. How real is it?

Each program’s knowledge and records are scoped and separated, every access is logged — and for the strictest clients, the identical system runs fully on-premises on servers you own.

Does this replace our agents?

It absorbs the volume that burns them out — overflow, after-hours, repetitive tier-1 — while your agents keep the conversations that need judgment. Escalation rules are yours per program.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your contact center — documents, tasks, procedures, automations — is Back Office AI, specialized for Customer Service. Most companies run both: one AI answering, one AI executing.

Back Office for Customer Service →Explore Back Office AI