A shopper calls at 9 PM about the SUV on your lot. The AI confirms it is in stock, answers the spec questions from the window sticker, and books a test drive for 10 AM — confirmed by text before the shopper hangs up.

Oil changes, brake jobs, diagnostics: the AI checks real service-calendar availability, books the appointment, and sends the reminder that actually gets the car in the bay.

“Do you have the cabin filter for a 2019 crossover?” “What is my sedan worth on trade?” Answered from your inventory data and your appraisal process — instantly, identically, every time.

Warranty-claim drafts, weekly TSB digests for the shop, aged-inventory reports — assigned to the AI like to a staffer, executed on schedule, fully auditable.

“Is this repair covered at 52,000 miles?” The warranty policy book answers in seconds with the clause cited — instead of the service manager digging through PDFs while the customer waits.

Every AI-drafted claim, letter and report lands in Output awaiting review. Nothing reaches a customer, an OEM portal or the DMS without your manager’s decision.

PDFs, scanned deal jackets, window-sticker images, OEM bulletins, media — the ingestion pipeline turns what lands in the store into queryable knowledge.

No source in your library, no claim: the AI cites the TSB, the policy-book clause, the program guide — or says it cannot answer. No improvised warranty promises.

The salesperson asks about towing capacity; the F&I manager asks about the deal file: each gets answers scoped to their role, enforced server-side.

Warranty-claim draft, TSB digest, aged-inventory report, deal-jacket audit: work types molded to your dealership, with default libraries and examples per type.

The AI’s workload is managed like the team’s: one-click views show what is urgent, late, today and tomorrow — the claim deadline never slips silently.

Every work is a full session: reasoning streamed, sources cited, milestones tracked, linked to the customer record and the calendar.

Shop safety, road-test procedure, key control, deal-jacket checklist, delivery walk-around: one library, current versions on top, superseded drafts outranked.

“What is the loaner-car procedure for a warranty repair?” — answered in seconds with the document attached, at 7 AM write-up rush or Saturday close.

Work types carry their default SOPs: the AI drafting a delivery checklist reads from the delivery SOP — by construction.

A new service advisor learns your write-up process, loaner policy, phone scripts and DMS workflow through guided training — productive in days, not a lost month of shadowing.

“How do I book a we-owe repair?” — asked to the assistant, answered from the SOP with the source attached, without pulling your best advisor off the lane.

Private chats work on any device with a login — the how-to knowledge follows the tech to the bay, the BDC agent to the desk, the salesperson to the lot.

A recall VIN list arrives → matched against your owner records, notification letters drafted per owner, service slots suggested — queued for approval, every step on the record.

A lease inside 120 days of maturity → the renewal outreach is drafted with the customer’s vehicle and history attached, and the salesperson gets the task — before the competitor’s mailer lands.

A backordered part checks in → the waiting customer is notified in their language and offered real service slots — the car returns, the bay fills, no sticky note involved.

Due-for-service, open-recall VINs, lease maturing, declined the brake job 6 months ago: audiences built from your own customer categories and dates — no third-party list broker.

Reminders and offers written the way owners actually read them — plain, direct, in the owner’s own language, with your store’s voice.

Opt-outs and contact preferences are enforced by the system, not by memory. Every send is on the record — which matters most on recall notices.

Customers, deals and service history mapped field by field, with a dry-run preview before anything writes — push, pull or two-way, your choice.

The AI quotes and answers from your live inventory feed, and the documents your OEM portals produce — bulletins, program guides, claim responses — route through the intake pipeline to the right library.

A full API for whatever else the store runs: appraisal tools, marketplaces, custom reports — data in, results out, under scoped keys.

The server redacts what a role cannot see — a salesperson checking a delivery slot sees the appointment, not the customer’s credit application in the same record.

Every recall notification — drafted, approved, sent — is on the searchable audit record with timestamps. When the OEM or a regulator asks, the answer takes minutes, not a file-cabinet week.

License scans and insurance details from test drives live under field-level permissions with retention you control — not in a photocopy tray behind the sales desk.

Ask the chat: “I want to test drive the hybrid this Saturday” — watch it qualify, offer slots and confirm like your BDC on its best day.

Ask: “how would you draft a warranty claim packet?” — it walks the workflow it would run in your tenant, grounded, cited, sign-off included.

The full demo loads an automotive tenant with sample records: TSB lookups, recall outreach, service booking — your store’s world, working.