LIVE DEMO — MUNICIPAL UTILITY BILLING

Due-date week, without the line out the door.

Utility billing runs in monthly waves — due dates, shutoff notices, movers starting and stopping service — and every wave lands on the same three clerks. The AI answers every call and chat, 24/7: payment options and due dates from your published rules, start-stop requests captured completely, leak reports dispatched by your protocol.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR city

The billing-week wave, absorbed — every caller answered at once, in their language.

One day with the AI

Three moments from a typical utility billing front office — handled while your team does the human part.

9:00 AM · The due-date wave

The bills landed yesterday and the phones prove it. Every call answered simultaneously: due dates, payment locations, autopay signup steps — the counter serves the people who truly need a human.

1:25 PM · The mover

A family closing on a house Friday needs water in their name. The AI captures the start-service request with every field your office requires, states the published deposit rules, and confirms the turn-on date.

11:05 PM · The midnight leak

A resident hears water running in the street. The AI captures the location, dispatches per your after-hours utility protocol, and logs the event — the crew arrives before the pavement buckles.

What it does for you

Billing questions, answered

Due dates, rates, deposits and payment channels from your published rules — identically, in up to 40 languages.

Start-stop without the form chase

Service requests captured complete on the first call — names, dates, addresses, deposits — routed to the billing queue.

Hardship handled with dignity

Payment-plan and assistance questions answered from your published programs, verbatim, and routed to staff per your rules.

Watch billing week, without the queue

The demo absorbs a due-date wave, starts service for a mover and dispatches a midnight leak — configured for a utility office. Your personal version arrives in ~2 minutes, built from your public pages: your rates, your policies, your service area.

Your published rates and policies, verbatim
After-hours dispatch by your exact protocol
Flat price — every billing cycle included

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“My bill doubled — why?”

Never speculates about an account: explains your published high-bill checklist — leaks, seasonal use, meter reads — and routes the account review to staff on the record.

“Can I get an extension this month?”

States your published extension and payment-plan policy exactly, takes the request with the details staff need, and routes it — never a promise the policy does not make.

“Is my water safe to drink right now?”

Answers only from your current posted advisories — verbatim — and escalates concern reports to your utility protocol immediately.

The clerk answers the same zoning question thirty times a week. The after-hours line goes to a voicemail nobody checks until Monday. The Zanus AI front office ANSWERS — phone and chat, in the resident’s language, logs the service request with a reference number, and never says a word beyond the city’s approved information.

Questions, answered

Shutoff conversations are sensitive.

The AI states only your published policy, never negotiates or threatens, offers the assistance programs you publish, and routes hardship cases to staff — consistently and calmly, with every word logged.

Does it connect to our billing system?

It captures and routes; connections through API and webhooks are your configuration, with your approval rules on any write. The billing system stays master of the balances.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your utility office — documents, tasks, procedures, automations — is Back Office AI, specialized for Local Government & Municipal. Most companies run both: one AI answering, one AI executing.

Back Office for Local Government & Municipal →Explore Back Office AI