LIVE DEMO — PUBLIC WORKS DEPARTMENTS

Every pothole report becomes a ticket, not a sticky note.

Public works hears about every failure in town — potholes, streetlights, plugged storm drains — through calls that interrupt the crews fixing them. The AI answers every call and chat, 24/7: captures location and details in a consistent format, issues the reference number, answers project and snow-route questions from your published updates, and escalates true hazards instantly.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR city

Reports in one consistent format: location, details, photos — ticketed, referenced, routed.

One day with the AI

Three moments from a typical public works front office — handled while your team does the human part.

7:35 AM · The pothole commute

The same crater generates nine calls before nine. The AI logs the first as a ticket, attaches the other eight to it, and tells every caller the same status — one hole, one ticket, nine satisfied reporters.

3:15 PM · The road-project question

“How long will Main Street be torn up?” Answered from the project page your engineers maintain — phases, detours, expected dates — the same story for every caller and reporter.

5:50 AM · The snow morning

First plowable snow, and the routes question arrives with the dawn. The AI reads your published snow-route priorities and current status, in the caller’s language, while the plows stay plowed in.

What it does for you

Consistent intake, always

Location, description, photos, hazard flags — every report captured the same way, ticketed with a reference number.

Duplicates, deduplicated

Repeat reports attach to the open ticket — crews see one job, callers get one consistent status.

Hazards jump the queue

A washout or a dark signal triggers your escalation protocol instantly — dispatch notified, everything logged.

Watch a report become a work order

The demo tickets a pothole with nine callers, answers a project question from the published page and walks a snow morning — configured for a public works department. Your personal version arrives in ~2 minutes, built from your public pages: your services, your projects, your routes.

One ticket per problem, however many callers
Hazard escalation by your exact protocol
Flat price — storm seasons included

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“There’s a huge pothole on Fifth near the school.”

Captures the exact location and lane, flags the school zone per your rules, issues the reference number and routes it to the street crew queue.

“When does my street get plowed?”

Reads your published route priorities and current storm status verbatim — and never promises a time the plan does not.

“A tree is down across both lanes.”

Hazard language triggers your protocol immediately: location captured, dispatch or on-call crew notified, the caller told exactly what happens next.

The clerk answers the same zoning question thirty times a week. The after-hours line goes to a voicemail nobody checks until Monday. The Zanus AI front office ANSWERS — phone and chat, in the resident’s language, logs the service request with a reference number, and never says a word beyond the city’s approved information.

Questions, answered

We have a 311 app nobody uses.

Because residents call. The AI answers the call, captures the report in the same structured format your systems want, and hands the resident a reference number — adoption problem solved by meeting people on the phone.

Can crews see the reports in the field?

Every ticket and transcript lives in one searchable system your team reads from any device — and routes into your work-order system through API and webhooks by your configuration.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your public works department — documents, tasks, procedures, automations — is Back Office AI, specialized for Local Government & Municipal. Most companies run both: one AI answering, one AI executing.

Back Office for Local Government & Municipal →Explore Back Office AI