LIVE DEMO — MASTER-PLANNED COMMUNITIES

Ten thousand residents. One master association. Zero hold queue.

A master-planned community is a small city with an association’s phone budget: amenity centers, event calendars, sub-associations with their own rules, and a lifestyle team drowning in routine calls. The AI answers every call and chat, 24/7: books the pavilion, untangles master-versus-sub questions from the right documents, and keeps every request on the record.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR portfolio

Amenities, events and thousands of residents — one front office the lifestyle director can read.

One day with the AI

Three moments from a typical master-planned front office — handled while your team does the human part.

9:00 AM · The event-registration wave

Registration opens for the fall festival vendors and the 5K. Hundreds of calls and chats land in an hour; all answered, all registered against real capacity, waitlists handled — the lifestyle team runs the event, not the phones.

1:50 PM · The master-or-sub maze

“Who approves my fence — you or my village association?” The AI answers from the governance structure you publish: which body owns the decision, which form applies, where it goes — the question that eats staff hours, retired.

6:25 PM · The pavilion booking

A resident wants the lakeside pavilion for a graduation party. The AI checks the real calendar, states deposits and rules from your amenity policies, books the date and emails the agreement.

What it does for you

Scale without headcount

Unlimited simultaneous calls and chats across thousands of homes — the same flat price at 2,000 doors and 12,000.

The right answer per layer

Master rules, village rules, club rules — the AI answers from the correct document set and says which body owns what.

Amenities and events, booked

Pavilions, courts, classes and festival slots reserved against real calendars, deposits and rules stated verbatim.

Watch a small city’s front office at work

The demo absorbs an event-registration wave, untangles a master-versus-sub question and books the pavilion — configured for a master-planned community. Your personal version arrives in ~2 minutes, built from your website: your amenities, your calendar, your governance.

Registration waves absorbed without a busy signal
Governance answered from your published structure
Flat price — unlimited homes, events and staff

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“What events are on this weekend?”

Reads the live community calendar, registers the resident where signup is required, and sends the details in their language.

“Why did I get two assessments?”

Explains the master and sub-association structure exactly as your documents describe it, and routes ledger questions to the right office.

“Can I reserve two courts for a tournament?”

Applies your amenity reservation rules as written, books what policy allows, and routes the exception to the lifestyle team.

Resident portals wait for logins. Answering services relay the gate-code call for the thirtieth time. The Zanus AI front office ANSWERS — phone and chat, in the resident’s language, opens the work order, books the clubhouse, and never says a word beyond your approved documents.

Questions, answered

Our sub-associations have different management companies.

The AI answers what the master association publishes — including who to call for each village — and hands off cleanly. Residents stop bouncing between offices.

Can the lifestyle team see what residents ask?

Every conversation is transcribed and searchable — the morning briefing shows what the community asked overnight, which is programming gold for a lifestyle director.

YOU MIGHT ALSO NEED

The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your association — documents, tasks, procedures, automations — is Back Office AI, specialized for HOA & Property Management. Most companies run both: one AI answering, one AI executing.

Back Office for HOA & Property Management →Explore Back Office AI