LIVE DEMO — UTILITIES & ENERGY

The storm knocks power out. The phones stay on.

A utility’s worst hour puts every customer on the phone at once — exactly when hold queues collapse. The AI answers every call simultaneously, 24/7: outage guidance read verbatim from your approved wording, emergencies escalated by your exact rules, service and billing questions handled in the caller’s language.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR enterprise

The outage-hour wave: every call answered at once, no queue, every word transcribed.

One day with the AI

Three moments from a typical utilities front office — handled while your team does the human part.

9:35 PM · The storm-night surge

A storm drops lines across the service area and calls flood in. Every one is answered instantly with your approved outage guidance — what to report, what to stay away from, what happens next — while your dispatchers work the restoration, not the switchboard.

8:15 AM · The gas-smell call

A caller reports a gas smell. The AI reads your safety wording verbatim — word-for-word, no improvisation — and escalates to your emergency line exactly as your rules dictate, with the address and transcript attached.

2:25 PM · The bill nobody understands

A customer questions a line item. The AI explains it with the wording your team approved, walks the payment options you publish, and routes disputes to your billing desk — the same patient answer at call one and call one thousand.

What it does for you

Surge-proof by design

Unlimited simultaneous calls — the outage hour is answered like a quiet Tuesday, in up to 40 languages, every call logged.

Safety wording, verbatim

Emergency guidance delivered exactly as approved and escalated by your exact rules — the AI never improvises on safety.

Routine volume, absorbed

Billing explanations, start-stop-transfer requests and service bookings handled from your approved knowledge, around the clock.

Watch it answer the storm hour

The demo absorbs an outage surge, handles the safety call by your book, and explains a bill — configured for a utility. Your personal version, with your wording, rules and processes, arrives in your inbox in about two minutes.

Unlimited simultaneous calls — no queue collapse
Safety and outage wording, never improvised
Flat price — unlimited lines and users

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“My power is out — when is it coming back?”

Answers with your approved outage guidance and reporting steps — and only that — capturing the address for your dispatch queue.

“I smell gas near my meter.”

Reads your safety script word-for-word and escalates to the emergency line by your exact rules, transcript attached.

“I’m moving — how do I transfer service?”

Walks your published start-stop-transfer process, captures every field your team needs, and files the structured request.

Contact-center platforms meter every seat. IVR trees make callers press 4 and pray. The Zanus AI front office ANSWERS — every line, every language, every hour — books into real calendars, routes by your rules, and never claims beyond your approved knowledge.

Questions, answered

Emergencies cannot go wrong. How is that guaranteed?

The AI says exactly what your safety team approved and escalates exactly where your rules point — nothing else. Every call is transcribed, so the discipline is auditable.

Our regulator scrutinizes customer data handling.

Answers come from your approved knowledge only, every access is on the record — and the identical system runs fully on-premises on servers you own where custody demands it.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your utility — documents, tasks, procedures, automations — is Back Office AI, specialized for Enterprise Operations. Most companies run both: one AI answering, one AI executing.

Back Office for Enterprise Operations →Explore Back Office AI