LIVE DEMO — INSURANCE OPERATIONS

The claim call at midnight — captured completely, routed correctly.

Insurance phones carry people on their worst days, and every dropped detail becomes a longer claim. The AI answers every line, every hour: first-notice details captured with your exact intake script, policy questions answered verbatim from approved wording, and everything else routed to licensed staff by your rules — never an improvised opinion.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR enterprise

The midnight first notice: captured field by field, escalated by your rules, transcribed.

One day with the AI

Three moments from a typical insurance ops front office — handled while your team does the human part.

12:20 AM · The first notice of loss

A policyholder calls after a burst pipe. The AI runs your FNOL script — what happened, when, where, photos requested — reads your immediate-steps guidance verbatim, and routes the file to claims intake by your rules. The record is complete before any adjuster wakes.

10:10 AM · The renewal-notice wave

Renewal letters land and the phones light up. Every caller gets the explanation your team approved — what changed, what the letter means, where to send questions — identically, in their language, while your service staff take the cases that need judgment.

3:40 PM · The agent’s status question

An independent agent calls about a pending application. The AI captures the reference, answers what your published process allows, and routes to the underwriting desk with the transcript — phone tag retired.

What it does for you

Intake, complete the first time

Your first-notice and service scripts asked field by field, every call — filed as structured work with the transcript attached.

Approved wording, never advice

Coverage questions answered only with wording your team approved — anything interpretive routes to licensed staff by your rules.

Every call on the record

Transcripts of every conversation, searchable — disputes and audits answered by the log, not by recollection.

Watch a first notice arrive complete

The demo runs a midnight FNOL, absorbs a renewal wave, and works an agent call — configured for an insurance operation. Fill four fields and your version — your scripts, your routing, your approved wording — arrives in about two minutes.

Your intake scripts, executed field by field
Interpretive questions route to licensed staff, always
Unlimited lines and users — one flat price

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“A tree just came through my roof — what do I do?”

Reads your immediate-steps guidance verbatim, runs the FNOL intake completely, and escalates by your emergency rules.

“Why did my renewal premium change?”

Answers with the approved explanation for that notice — word-for-word — and routes rate discussions to your licensed team.

“What’s the status of my claim?”

Captures the claim reference, answers what your published process allows, and routes the follow-up to the right desk with the transcript.

Contact-center platforms meter every seat. IVR trees make callers press 4 and pray. The Zanus AI front office ANSWERS — every line, every language, every hour — books into real calendars, routes by your rules, and never claims beyond your approved knowledge.

Questions, answered

Can the AI discuss coverage?

It repeats only the wording your team approved — verbatim — and routes anything interpretive to licensed staff. That discipline, the claim guard, is the core of the product.

Policyholder data is heavily regulated. Where does it live?

In your isolated tenant, answering from approved knowledge only — and for the strictest requirements, the identical system runs fully on-premises on servers you own.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your insurance operation — documents, tasks, procedures, automations — is Back Office AI, specialized for Enterprise Operations. Most companies run both: one AI answering, one AI executing.

Back Office for Enterprise Operations →Explore Back Office AI