LIVE DEMO — FACILITIES MANAGEMENT

The 2 AM leak gets answered. And routed. And logged.

Facilities problems ignore office hours, and a missed call about a small leak is a Monday flood. The AI answers every line, every hour: captures work requests with location, urgency and access details, escalates the genuine emergencies by your rules, and routes vendor calls to the right desk — every word transcribed.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR operation

The overnight request: answered, qualified, escalated to on-call by your exact rules.

One day with the AI

Three moments from a typical facilities mgmt front office — handled while your team does the human part.

2:10 AM · The burst-pipe call

A night manager reports water in a stairwell. The AI runs your urgency script, reads your emergency guidance verbatim, pages the on-call tech exactly as your escalation rules say, and logs the whole exchange — the response starts in minutes, on the record.

9:20 AM · The work request, arriving dressed

A tenant calls about a broken door closer. The AI captures building, floor, suite, access notes and photos by your intake script — the work order is complete before a coordinator touches it.

3:50 PM · The vendor certificate chase

A contractor calls about renewing their insurance certificate on file. The AI explains your vendor requirements from the published policy, captures the update, and routes it to your vendor desk — no more expired-certificate surprises.

What it does for you

Requests captured complete

Location, issue, urgency, access — your intake questions asked every time, filed as structured requests with transcripts.

Emergencies by YOUR book

Escalation wording and on-call routing exactly as you configured — the AI never triages by guesswork.

Tenants kept informed

Status questions answered from your approved process, reschedules handled against real calendars, every touch logged.

Watch the overnight request get handled right

The demo answers the 2 AM leak, captures a complete work request, and works a vendor call — configured for a facilities operation. Your personal version, with your buildings, rules and intake script, arrives in about two minutes.

Your escalation rules, executed verbatim
Intake filed complete — building, urgency, access
Unlimited buildings and lines — one flat price

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“There’s water coming through the ceiling — what do I do?”

Reads your emergency guidance word-for-word and pages the on-call exactly as your rules dictate — with the transcript attached.

“When is someone coming to fix the door on 4?”

Answers from your published process and the booking record, and routes the follow-up to the right coordinator by your rules.

“What do you need from us to approve a new vendor?”

Reads your vendor requirements verbatim, sends the checklist you published, and files the submission for your review.

Ticketing tools file the request. Status portals wait for customers to log in. The Zanus AI front office ANSWERS — phone and chat, in the caller’s language, routes by your rules, books into real calendars, and never guesses beyond your approved knowledge.

Questions, answered

We already have a CMMS. Does this replace it?

No — it feeds it: requests arrive captured and structured, and connectors are mapped at the demo. Your CMMS stays the system of record; the phone stops being the weak link.

Tenant and site data are sensitive. Where do they live?

In your isolated tenant, answered only from approved knowledge — and for the strictest requirements, the same system runs fully on-premises on servers you own.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your facilities operation — documents, tasks, procedures, automations — is Back Office AI, specialized for Business Operations. Most companies run both: one AI answering, one AI executing.

Back Office for Business Operations →Explore Back Office AI