FOR HOTELS & RESORTS
Never miss another booking.
Zanus Front Office answers your hotel's phone, chat and email 24/7 — in your guests' languages. It takes the booking, quotes groups and events, and follows up until it's confirmed.
- Night and overflow calls get answered — and booked, not parked in voicemail
- Guests served in up to 40 languages, from YOUR hotel's verified knowledge
- Your desk staff looks at the guest in front of them, not at the phone
Verified answers — it never guesses, never misses · You approve every quote · Live in as little as a week
See it work for your hotel
— in 2 minutes
The expensive call arrives when the desk can't take it.
Tonight, without it
- 10:47pm. Night audit has started. The phone rings.
- Voicemail picks up — or a message service that can't book.
- The guest opens Booking.com. You pay the 15–25% commission.
Tonight, with Front Office
- Your number answers in your chosen voice — in the guest's language.
- Rates, late arrival, parking, pets — answered from your hotel's verified knowledge.
- Booking taken, confirmation sent. Transcript waiting for you at 7am.
Sound familiar?
"The phone rings during check-in rush and overnight — nobody picks up."
The AI answers every call, every hour, in the guest's language — and takes the booking on the spot.
"My staff can't handle guests in 6 languages."
Front Office speaks up to 40 languages on phone, chat and email — fluently, instantly, all at once.
"OTA commissions eat 15–25% of every room night."
Every call and chat it answers is a DIRECT booking — no commission, your rate, your guest data.
"Group and event requests sit in the inbox for days — and go cold."
It writes the quote in minutes and follows up automatically until you get the YES.
One AI. Your whole front desk.
- AI phone switchboard — answers, routes to your staff when needed, never puts a guest on hold
- Website chat & voice — answers availability, rates, amenities — grounded ONLY in your hotel's real information. It never guesses.
- Direct bookings — takes the reservation in the conversation, confirms by email
- Group & event quotes — weddings, conferences, tours: quote sent for a one-click YES
- Automated follow-up — every inquiry chased until it books or says no
- Email center — reads, answers and escalates your front-desk inbox 24/7
Winner — CES 2026 · ISE 2026 · TMCnet Enterprise AI Product of the Year 2026
It never guesses. It never hallucinates. It never forgets. Every answer verified against YOUR hotel's knowledge — with an on-premises option where your data never leaves your building.
Questions hoteliers ask us
How fast can it go live at my hotel?
In as little as a week. It learns from your website, rate sheets and documents — the onboarding wizard walks you through it, and you call your own AI before going live.
Will it sound like a cheap robot on our brand line?
You choose the voices and write the menu. It answers naturally, in the guest's language, from your hotel's verified knowledge — and if something isn't in your knowledge, it takes a clean next step instead of inventing a rate.
Does it replace my front desk staff?
It removes the calls, chats and emails they can't get to — nights, rush hours, languages they don't speak — and hands over to a human whenever you want. Your team keeps the guests, loses the chaos.
We already have a PMS and a chat bubble.
Keep them. Front Office is the AI layer on top that actually answers, books and follows up — on phone, web and email — so the tools you already own stop losing the night.
What languages does it speak?
Up to 40 — on phone, chat and email, simultaneously. A German guest and a Brazilian guest can call at the same time and both are answered natively.
See the hotel front office in two minutes.
Send my hotel demoPrefer to talk to a human? +1 (954) 736-3939