ZANUS AI FOR TELECOMMUNICATIONS — FRONT OFFICE

Hold queues are churn. End them.

Every minute a subscriber waits on hold is a minute spent deciding to switch providers. The Zanus front office answers on your menu, in your voices — outage status, billing questions, plan changes, install bookings — 24/7, in up to 40 languages.

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Private tenant or your own server · unlimited users · subscriber data isolated by architecture

Front office dashboard with subscriber conversations

Calls, chats, bookings and follow-ups — one dashboard your support manager can read.

What it does

The 9 PM storm test

A node goes down in a thunderstorm and 400 subscribers dial at once. Every call is answered in one ring with the status you approved — no hold music, no abandoned queue, every ticket logged.

Installs booked, trucks rolling

The AI checks serviceability by your rules, offers real open crew slots and books the install — confirmation texted to the subscriber, calendar synced for the dispatcher.

Plans quoted from real prices

Upgrades, bundles and equipment quoted from your actual catalog with payable links — no invented promotion, no wrong price, ever.

From dial tone to booked install, hands-free

A new subscriber calls; the AI answers, confirms the address and service type, offers real crew availability, books the install and sends the welcome details — while your CSRs handle the calls that genuinely need a human.

Real calendar sync with install crews — no double-booking
Coverage and billing questions answered from your approved rules
Every lead qualified and followed up automatically
Technical faults escalated to the NOC by your rules, never improvised

Install appointments booked into crew calendars

Website chat answering subscriber questions

The web side works the same shift

Website chat grounded in your approved plans and policies, web forms for service requests worked in minutes, and a transcript of every conversation on the record — the storefront never closes.

Grounded chat on your site, up to 40 languages
Service-request forms answered in minutes, not days
Transcripts of every conversation, searchable
See the full Front Office tour →

Telecom software is sold per subscriber and per module — the OSS never quite talks to the BSS, and at 2 AM the NOC engineer is still digging through old fault tickets while the hold queue grows. Zanus AI: the subscriber-facing front office AND the network back office, unlimited users, flat price — subscriber data isolated in YOUR tenant or on hardware you own.

Questions, answered

Do we keep our numbers and IVR?

Yes. Your numbers stay; calls route AI-first, staff-first, or any mix — configured per line and per hour of day.

What does it say during an outage?

Only what you approve. The AI answers from your posted status and bulletins — no source, no claim — so subscribers hear one consistent story instead of forty guesses.

What languages?

Up to 40 — each subscriber is answered in their own language, with your company’s approved information.

Hold queues are churn. End them.

What it does

From dial tone to booked install, hands-free

The web side works the same shift

Questions, answered

See it working on YOUR network — the demo IS the product.