ZANUS AI FOR TELECOMMUNICATIONS — BACK OFFICE

The network is documented.
Now the documentation works.

Fault tickets, MOPs, site records, change logs, capacity studies: a network is a paper trail with antennas. The Zanus back office turns that trail into a working AI staff — reviewing, drafting and answering with sources cited, under your engineers’ sign-off.

Get started

Private tenant or your own server · unlimited users · subscriber data isolated by architecture

AI work session reviewing fault history with citations

A real session: the week’s fault tickets reviewed, patterns flagged, sources cited, engineer decides.

What it does

Scheduled network work

Weekly fault-trend reviews, outage postmortem drafts, monthly capacity reports — assigned to the AI like to a junior analyst, executed on schedule, fully auditable.

Your runbooks, answerable

MOPs, escalation matrices and vendor manuals become a system the whole NOC can query — with the source document one click away.

Sign-off stays with engineering

Every AI-drafted postmortem and report lands in Output awaiting review. Nothing about your network ships without an engineer’s decision.

The postmortem drafts itself

An outage closes and the AI compiles the timeline from tickets, call transcripts and the change log, drafts the postmortem with every claim cited, and files it for the NOC lead’s review — the morning after, not three weeks later when memory has faded.

Timeline assembled from tickets and transcripts
Root-cause narrative drafted with citations
Postmortem in Output, awaiting engineering sign-off

Network reports drafted in company templates

Capacity and ticket-trend reports, drafted

The monthly capacity review from your own utilization records, the ticket-trend summary that reads every transcript for recurring complaints and sentiment — compiled by the AI in your report templates, ready before the planning meeting.

Reports in your own templates and letterhead
Ticket and call analytics from your real records
Approval workflow before anything circulates

Telecom software is sold per subscriber and per module — the OSS never quite talks to the BSS, and at 2 AM the NOC engineer is still digging through old fault tickets while the hold queue grows. Zanus AI: the subscriber-facing front office AND the network back office, unlimited users, flat price — subscriber data isolated in YOUR tenant or on hardware you own.

Questions, answered

Does the AI touch the network itself?

No. It is documentation and workflow support: reviewing, drafting, comparing and citing from YOUR records. Configuration changes are made by your engineers, by your change process.

Does it connect to our OSS/BSS?

API connectors integrate with existing systems; documents and data flow through the intake pipeline under your handling rules. Bring your stack to the demo and we map it.

The Back Office executes. Who answers the phone?

Front Office AI picks up every call and chat — books, quotes, follows up, 24/7 in 40 languages. Watch it run a business like yours, live.

Front Office live demos →Front Office for Telecommunications