ZANUS AI FOR TECHNOLOGY COMPANIES — BACK OFFICE

The wiki is where knowledge goes to die.

Product docs, release notes, runbooks, postmortems, ADRs: software companies produce enormous knowledge and then cannot find it mid-incident. The Zanus back office turns that archive into a working AI staff — drafting, triaging and answering with sources cited, under your team’s sign-off.

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Private tenant or your own server · unlimited users · SOC-2-aligned deployment path

AI work session on engineering documentation with cited findings

A real session: ticket-trends report drafted, sources cited, the engineering lead decides.

What it does

Scheduled engineering support work

Release-notes drafts from the merged changes you feed it, weekly ticket-trend reports, postmortem summaries — assigned to the AI like to a teammate, executed on schedule, fully auditable.

Your runbooks, answerable mid-incident

“What is the failover procedure for the EU cluster?” Answered in seconds with the runbook cited — not a frantic wiki search while the pager screams.

Sign-off stays human

Every AI-drafted release note, report and customer-facing doc lands in Output awaiting review. Nothing ships without your lead’s decision.

Postmortems that actually get re-read

The postmortem from eighteen months ago predicted this incident — but nobody remembered it existed. With postmortems, runbooks and ADRs in cited libraries, the on-call engineer asks and gets the relevant document in seconds, with the exact section quoted.

Runbooks, postmortems and ADRs answered with citations
Priority order: current runbook outranks the stale draft
Answers scoped by role — contractors see only what you allow

Engineering questions answered from runbooks with citations

Roadmap and OKR tracking in shared projects

Roadmap, OKRs and tickets in one working view

Roadmap items and OKRs live in shared projects and goals — human and AI working the same board. Ticket triage automations tag, route and suggest answers; the weekly status report drafts itself from what actually moved.

Projects, tasks and goals shared human + AI
Ticket triage automations with suggested answers
Weekly status drafted from the real record

Technology companies buy per-seat tools for every team — helpdesk seats, sales seats, AI add-ons metered by the token — while trial signups wait days in a queue and the runbooks rot in a wiki nobody trusts. Zanus AI: the customer-facing front office AND the engineering back office, unlimited users, one flat price, no AI metering — in your private tenant or on a server you own.

Questions, answered

Does it write code?

That is not the job here. It drafts, triages, summarizes and answers from your engineering knowledge — release notes, runbooks, reports — with your engineers making every technical decision.

Does it connect to our issue tracker?

Your tracker stays the system of record; API connectors and webhooks move tickets and updates both ways under your field mapping, with a dry-run preview. Bring your stack to the demo and we map it.

The Back Office executes. Who answers the phone?

Front Office AI picks up every call and chat — books, quotes, follows up, 24/7 in 40 languages. Watch it run a business like yours, live.