LIVE DEMO — MEDICAL DEVICE DISTRIBUTORS

The clinic reorders at 7 AM. The order desk answers.

Clinics and surgery centers reorder by phone, between cases, at hours your order desk does not keep — and a missed reorder call is a customer testing your competitor’s catalog. The AI answers every call and chat, 24/7: captures orders with every field complete, answers availability from what you publish, and routes product-selection questions to your specialists.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR organization

Reorders and account requests captured complete and routed — nothing lost between the call and the ERP.

One day with the AI

Three moments from a typical device distributors front office — handled while your team does the human part.

7:20 AM · The between-cases reorder

A surgery center calls before the first case: two SKUs, quantities, PO number. The AI captures the order per your intake — account, items, ship-to — confirms your published availability, and routes it to the order desk with the transcript.

1:45 PM · The backorder question

“When does the backordered item ship?” The AI answers your published availability process — never an invented ship date — captures the account details, and flags your team per the escalation rules you set.

6:10 PM · The new-account clinic

A practice manager calls after hours to open an account. The AI runs your new-account intake, emails the setup documents, and books the call with the territory rep — the file complete before anyone dials back.

What it does for you

Orders captured, first time

Reorders taken with account, SKU, quantity, PO and ship-to — complete and confirmed back, so the order desk processes instead of chasing.

Availability as published

Stock and lead-time questions answered from what you publish — the claim guard never promises a date your operations team did not approve.

Product questions, routed right

Selection, sizing and clinical-use questions go to your product specialists by YOUR rules — the AI answers your published materials only.

Watch an order desk that never closes

The demo captures a between-cases reorder, defuses a backorder question and opens a new account — configured for a device distributorship. Your personal version arrives in ~2 minutes, built from your website: your catalog, your accounts process, your territories.

Test it on your own order-desk questions
Every order confirmed back and transcribed
Flat price — unlimited reps and account lines

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“What replaces the discontinued item we used to order?”

Answers only what your published cross-reference states — otherwise captures the question and routes it to your product specialist, never a substitution guess.

“Can I get this delivered by Friday?”

Answers your published shipping options and cutoffs verbatim, captures the order, and flags anything that needs a human promise.

“How do we set up an account with you?”

Runs your new-account intake, sends the documents, and books the rep call — in one conversation, at any hour.

Call centers relay messages. Portals wait for logins that never come. The Zanus AI front office ANSWERS — phone and chat, in the caller’s language, books into your real calendars, and never says a word beyond your approved knowledge.

Questions, answered

Does it push orders into our ERP?

It captures and routes with every field complete; connections through API and webhooks are your configuration, with your approval rules on any write. Your ERP stays the system of record.

Can it advise on clinical use of a device?

Never. It answers your published product materials verbatim and routes clinical and selection questions to your specialists — the claim guard blocks everything else.

YOU MIGHT ALSO NEED

The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your distributorship — documents, tasks, procedures, automations — is Back Office AI, specialized for Pharma & Biotech. Most companies run both: one AI answering, one AI executing.

Back Office for Pharma & Biotech →Explore Back Office AI