ZANUS AI FOR LOCAL GOVERNMENT & MUNICIPAL — FRONT OFFICE

Every resident call answered. Every answer from the code.

Bulk-trash day, water-bill due dates, “can I build a six-foot fence?”, “when is the council meeting?” — city hall answers the same questions hundreds of times a week. The Zanus front office answers them from your approved information, identically, 24/7 — in up to 40 languages.

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Cloud tenant or on-premises at city hall · unlimited users · data-residency-conscious architecture

Front office dashboard with resident conversations

Calls, chats and counter appointments — one dashboard the city manager can actually read.

What it does

The storm-morning test

Monday after a windstorm, every line rings at once. The AI answers all of them simultaneously — logs the service requests, gives the debris-pickup schedule, and escalates emergencies by your rules.

The fence question, answered once forever

“What are the setback rules for my lot?” answered from the adopted zoning code with the section cited — the same correct answer at the counter, on the phone, at midnight.

Every resident, their language

Up to 40 languages on the same published lines. The resident who speaks no English gets the same service-day answer without waiting for a callback.

From call to counter appointment, hands-free

A homeowner calls about a deck permit; the AI confirms the project type, lists the required documents from your checklist, books a counter slot on the permit technician’s real calendar and emails the application packet — while staff serve the residents already in line.

Appointments synced to real staff calendars
Permit checklists sent before the visit
Utility-billing and schedule questions answered from your rules
Enforcement and legal matters escalated to staff, never improvised

Counter appointments booked into municipal calendars

City website chat answering resident questions

The web counter never closes

Website chat grounded in the code and your published schedules, web forms for service requests and records requests worked in minutes — the resident reporting a streetlight at 10 PM gets a ticket number at 10:01.

Grounded chat on the city site — no source, no claim
Service and records-request forms acknowledged instantly
Every conversation logged with a transcript
See the full Front Office tour →

Municipal software is sold module by module — a permitting contract, an agenda contract, a records contract, each with its own login and renewal — while the counter line grows and the clerk answers the same zoning question thirty times a week. Zanus AI: one system for the citizen-facing counter AND the municipal back office, unlimited staff at one flat price — live in days on a private tenant, moved into city hall when data residency demands it.

Questions, answered

What about emergency calls?

Emergency language triggers your rules instantly: transfer to dispatch or the instruction to call 911. The AI handles the trash-schedule calls so your staff are free for the calls that matter.

Do we keep our published numbers?

Yes. Your numbers stay; calls route AI-first, staff-first, or any mix per line and per hour — many cities start with after-hours and overflow only.

Can it log service requests?

Yes — pothole, streetlight, missed pickup: the AI collects the location and details, opens the request, and gives the resident a reference number, every time in the same format.

Every resident call answered. Every answer from the code.

What it does

From call to counter appointment, hands-free

The web counter never closes

Questions, answered

See it working on YOUR city — the demo IS the product.