ZANUS AI FOR ENERGY & UTILITIES — CUSTOMER NOTICES

The notice that arrives before the complaint.

Planned-outage notices, restoration updates, rate-change letters, efficiency-program invitations, payment reminders — drafted by the AI from your own records, in the customer’s language, queued for your approval. Communication at utility scale, without the scramble.

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Private tenant or your own server · unlimited users · critical-infrastructure-conscious architecture

AI marketing module drafting utility customer notices

Campaigns and sequences drafted from your records — notices, reminders, program invitations — awaiting approval.

What it does

Audiences by feeder, area or program

Customers on the affected feeder, accounts eligible for the rebate, addresses in the planned-work zone: audiences built from your own records — no list exports to a third-party tool.

Plain language, 40 languages

Notices written the way customers actually read them — what is happening, when, what to do — in the customer’s own language, in your utility’s voice.

Preferences, respected automatically

Contact preferences and opt-outs are enforced by the system, not by memory. Every send is on the record — evidence when the regulator asks who was notified, and when.

From the outage record to the inbox, without export

The audience, the content and the sending live in the same system as your customer records — nothing leaves your tenant to reach a mailing platform. “Notify every customer on feeder 14 of Tuesday’s planned work” becomes a drafted, scheduled notice in minutes.

Audiences from your own customer data — private by architecture
Notices and sequences drafted for review
Delivery tracked: sent, delivered, replies routed

AI marketing automation drafting customer notices

Customer notice drafts awaiting approval

Approval first, always

Every outbound customer notice lands in the approval queue unless you designate the category as auto-send. Nothing reaches a ratepayer without the review your communications policy requires.

Approval workflow per notice type
Full history of what was sent to whom
Results tracked: delivery, replies, call-volume relief

Utility software is procured in multi-year cycles, priced per module and per operator seat — while the control room still calls the one retired engineer who remembers why feeder 14 is configured that way. Zanus AI: customer notices AND the operations back office, unlimited users at one flat price — in an isolated private tenant or air-gapped inside your own perimeter.

Questions, answered

Can it handle rate-change communications?

It drafts them from your approved filings and language, for your review — accurate to the tariff, sent to the right customer classes, every send on the record.

Does proactive notice actually cut call volume?

That is the operational point: a customer who received the planned-work notice does not call about the planned work. The notices go out on your triggers, before the phones ring.

The notice that arrives before the complaint.

What it does

From the outage record to the inbox, without export

Approval first, always

Questions, answered

See it working on YOUR utility — the demo IS the product.