ZANUS AI FOR ENERGY & UTILITIES — FRONT OFFICE

Ten thousand outage calls. Zero hold music.

On a normal Tuesday the calls are billing questions and service transfers. On storm night they are everything at once. The Zanus front office answers on your menu, in your voices, gives status from your approved information, and escalates emergencies instantly — 24/7, in up to 40 languages.

Get started

Private tenant or your own server · unlimited users · critical-infrastructure-conscious architecture

Front office dashboard with customer conversations

Calls, chats, reports and follow-ups — one dashboard your customer-service manager can read.

What it does

Storm surge, absorbed

Every line answered when the map lights up: status given consistently from YOUR information, structured outage reports taken, emergency language transferred immediately by your rules.

Service starts, booked

Start, stop and transfer requests handled end to end: details collected, appointments booked into real synced calendars, confirmations sent in the customer’s language.

The repeated fifty questions

Due dates, payment locations, rebate programs, deposit rules: answered instantly and identically every time, from YOUR approved information — never a guess about your tariffs.

From report to routed work, hands-free

A customer reports a streetlight out or a low-hanging line; the AI takes the location, the details and the photos through web forms, files a structured intake, and routes it — dispatch sees a clean report instead of a voicemail to decipher.

Structured reports: location, details, contact, photos
Tickets created and routed by your rules
Callbacks and updates sent without a CSR dialing
Gas-leak and wire-down language: instant transfer, never improvised

Structured web form intake for service reports

Website chat answering utility customer questions

The web side answers too

Website chat grounded in your approved tariffs, programs and outage information — answering at 11 PM what would otherwise be tomorrow’s call volume. Every conversation logged with a transcript.

Grounded chat on your site, 40 languages
Rebate and program questions answered from your documents
Every conversation logged, transcript included
See the full Front Office tour →

Utility software is procured in multi-year cycles, priced per module and per operator seat — while the control room still calls the one retired engineer who remembers why feeder 14 is configured that way. Zanus AI: customer notices AND the operations back office, unlimited users at one flat price — in an isolated private tenant or air-gapped inside your own perimeter.

Questions, answered

How does it handle emergencies?

By YOUR rules: gas-leak, wire-down or shock language triggers immediate transfer or the instruction to call 911 — the AI never plays first responder.

Do we keep our phone numbers?

Yes. Your numbers stay; calls route to the AI first, staff first, or any mix per line and per hour — including a storm-mode routing you flip on when the weather turns.

Can it give restoration estimates?

It gives exactly what your approved information says — posted estimates, no invented promises. When your ops team updates the estimate, the AI answers with the new one.

Ten thousand outage calls. Zero hold music.

What it does

From report to routed work, hands-free

The web side answers too

Questions, answered

See it working on YOUR utility — the demo IS the product.