Route drivers and distributor reps call in waves at week-start. The AI answers each in one ring, captures SKUs, quantities and delivery windows, and sends the confirmation — no hold queue, no lost order.

A prospective stockist asks case pricing on your top three SKUs: the AI quotes from your real catalog, applies your wholesale terms, and sends a payable link — the order can close before a rep would have called back.

“Does it contain sesame?” — answered from your approved allergen declaration, identically every time, in the caller’s language. No improvised claims, ever.

Weekly scorecard recaps, monthly promo reconciliations, out-of-stock reviews — assigned to the AI like to a junior analyst, executed on schedule, fully auditable.

Each chain’s routing guide, labeling requirements and chargeback rules become a system the whole team can query — with the source page one click away.

Every AI-drafted recap, letter or reconciliation lands in Output awaiting review. Nothing reaches a retailer without your trade team’s decision.

PDFs, scanned COAs, retailer portals’ exports, label artwork images — the ingestion pipeline turns what the brand receives into queryable knowledge.

No source in your library, no claim: the AI cites the spec revision, the SDS section, the routing-guide clause — or says it cannot answer.

Customer service asks about allergens; R&D asks about the formulation: each gets answers scoped to their role, enforced server-side.

Scorecard recap, promo reconciliation, chargeback review, new-item setup draft: work types molded to your brand, with default libraries and examples per type.

The AI’s workload is managed like the team’s: one-click views show what is urgent, late, today and tomorrow — the category-review prep never slips silently.

Every work is a full session: reasoning streamed, sources cited, milestones tracked, linked to the retailer record and the calendar.

Allergen-control procedures, line-changeover checklists, supplier requirements, recall trees: one library, current versions on top, superseded drafts outranked.

“What is the hold procedure for a failed metal-detector check?” — answered in seconds with the SOP attached, on second shift as reliably as first.

Work types carry their default procedures: the AI drafting a mock-recall summary reads from the recall playbook — by construction.

A new sales rep learns the line sheet, wholesale terms, MOQ rules and top-account histories through guided training — selling in days, not weeks.

“How do I process a distributor return?” — asked to the assistant, answered from the SOP with the form attached, without pulling the ops manager off a truck.

Private chats work on any device with a login — the how-to knowledge follows the second-shift lead to the warehouse floor.

Order confirmations from the inbox filed to the right retailer record, quantities checked against the quote, mismatches flagged before they become chargebacks.

Supplier COAs routed to the supplier record on arrival, lot numbers extracted, expiry dates tracked — no more hunting certificates during an audit.

A price-list update triggers drafted notification letters per distributor — correct terms, correct effective dates — queued for your approval before anything sends.

Ordered-last-year-not-this-year, carries-SKU-A-not-SKU-B, region-by-region: audiences built from your own customer categories — no exporting lists to a third-party tool.

A launch sequence for domestic chains and the same program for export distributors — each written the way that buyer reads, in their language, with your brand’s voice.

Opt-outs and contact preferences are enforced by the system, not by memory. Every send is on the record.

Accounts, orders and documents mapped field by field, with a dry-run preview before anything writes — push, pull or two-way, your choice.

Confirmations, ASNs and invoice documents flowing through your EDI process route through the intake pipeline to the right retailer record — and the AI can draft the exception follow-ups.

A full API for whatever else the brand runs: demand-planning tools, retailer portals, warehouse systems — data in, results out, under scoped keys.

Ingredient, nutrition and claim language comes only from documents your regulatory people approved and ranked — the AI cannot say what your library does not.

Lots, COAs, shipments and the questions asked about them live on a searchable audit trail — who saw what, who changed what, when.

Five-level workgroups separate brands, business units and co-pack partners; the on-premises option puts formulations on hardware you own, air-gap capable.

Ask the chat: “I run twelve stores — what would a starter order look like?” — watch it qualify, quote and offer the sales call like your best rep on their best day.

Ask: “how would you draft the Monday scorecard recap?” — it walks the workflow it would run in your tenant, grounded, cited, sign-off included.

The full demo loads a consumer-goods tenant with sample records: scorecard recaps, spec answers, a mock-recall trace — your world, working.