LIVE DEMO — MSPs & IT SERVICE PROVIDERS

Every client thinks they’re your only client. Now the phone agrees.

An MSP’s phone is a dozen client environments wide — password resets, printer panic, a server actually down. The AI answers every call and chat, 24/7: opens tickets complete, triages severity by YOUR rules, answers the routine questions from each client’s approved docs — and pages your on-call only when your rules say so.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR company

Every client line answered, every ticket complete, severity triaged — the help desk that scales.

One day with the AI

Three moments from a typical msps & it front office — handled while your team does the human part.

7:25 AM · The pre-standup flood

Monday logins fail at three client sites at once. Every call answered simultaneously, tickets opened with user, device and error captured — triaged into one incident where your rules correlate them.

1:50 PM · The routine reset

“I’m locked out again.” The AI walks the caller through the self-service steps your runbook approves for that client, or opens the ticket and routes it — exactly per that account’s playbook.

11:35 PM · The real emergency

A client’s server goes down at midnight. Severity rules fire: on-call paged immediately, ticket opened with full detail, client told exactly what your SLA promises — nothing more, nothing less.

What it does for you

Tickets, complete on arrival

User, company, device, error, urgency — captured in the first conversation, in the caller’s language, no callback loop.

Per-client answers, walled

Each client’s questions answered from that client’s approved docs only — no cross-contamination between environments.

Escalation, by the SLA

Severity and paging rules executed exactly as you set them per account — the 2 AM page happens when it should, and only then.

Watch it run a help desk at 2 AM

The demo absorbs a Monday-morning flood, walks a routine reset by the runbook and escalates a midnight outage by the book — configured for an MSP. Your personal version, with your accounts and playbooks, arrives in about two minutes.

Per-account playbooks, executed exactly
Every conversation transcribed to the ticket
Flat price — grow accounts, not license costs

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“Is the network down for everyone or just me?”

Answers from the status information you maintain, opens the ticket with details captured, and correlates per your incident rules.

“What’s covered under our plan?”

Reads that client’s published service agreement exactly — never a scope promise your contract does not make.

“Can someone set up our new hire Monday?”

Captures the onboarding request against your checklist, books it into the real schedule, and confirms — complete, first pass.

Ticket queues answer on Thursday. Chatbots promise features that do not exist. The Zanus AI front office ANSWERS — chat, email and phone, in the prospect’s language, grounded in YOUR docs — no source, no claim — and books the demo while intent is hot.

Questions, answered

Our clients’ environments must stay separated.

They are, architecturally: each client’s knowledge is its own, answers draw only from the right account’s docs, and permissions are enforced server-side — with a fully on-premises option on servers you own.

Does this replace our PSA and ticketing?

No — they stay the system of record. The AI answers the phone and chat, opens tickets complete, and works alongside the tools your techs already live in.

YOU MIGHT ALSO NEED

The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your MSP — documents, tasks, procedures, automations — is Back Office AI, specialized for Technology & Software. Most companies run both: one AI answering, one AI executing.

Back Office for Technology & Software →Explore Back Office AI