ZANUS AI FOR BUSINESS OPERATIONS — FRONT OFFICE

“Where’s my order?” Never reaches your team again.

Eighty percent of inbound to an operation is status, logistics and the same routine requests — volume that buries the people hired for judgment. The Zanus front office answers it from your real records, by your rules, and hands humans only the exceptions, with context.

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Private tenant or your own server · unlimited users · no per-run automation metering

Front office dashboard with operational inquiries

Calls, chats and requests — answered, classified and routed, visible on one operations screen.

What it does

Status without the swivel-chair

The AI reads the actual order, shipment or ticket state and answers — no agent toggling between five systems to say “it ships Thursday.”

Intake that arrives structured

Service requests come in qualified: what, where, urgency, account — collected conversationally and filed as structured work, not free-text voicemail.

Escalations with the file attached

When a human is needed, the human gets the transcript, the record and the AI’s summary — the customer never repeats the story a third time.

The 6 AM shift that never gets sick

Operations do not keep office hours. The night-shift driver, the overseas supplier, the customer checking at dawn — all get answered in one ring, in up to 40 languages, with the same current information your best coordinator would give.

24/7 phone on your menu and voices
Answers grounded in live operational records
Rules decide what auto-answers and what escalates
Morning briefing summarizes the night for your team

Real-time operational answers around the clock

Web forms feeding structured operational intake

Web intake, worked in minutes

Web forms and site chat feed the same engine: requests qualified, records created, confirmations sent — while the inquiry is minutes old, not aging in a shared inbox.

Grounded website chat, zero improvising
Forms become structured, routed work items
Full transcripts joined to the customer record
See the full Front Office tour →

Operations tooling is metered by workflow, by automation run and by editor seat — so the process map lives in a slide deck, the real SOPs live in a shared drive nobody opens, and the ops manager is still the human router between both. Zanus AI: SOPs, automations, exception handling and reporting in one system — unlimited users, unlimited runs, flat price, in your private tenant or on your own server.

Questions, answered

Can it really read our order status live?

Through connectors to your systems of record, yes — with a dry-run preview when we map the fields. Bring your ERP or order system to the demo.

What decides AI-versus-human?

Your routing rules: by topic, account tier, hour, keyword or urgency — and you tune them anytime as you watch the transcripts.

“Where’s my order?” Never reaches your team again.

What it does

The 6 AM shift that never gets sick

Web intake, worked in minutes

Questions, answered

See it working on YOUR operation — the demo IS the product.