LIVE DEMO — INDUSTRIAL EQUIPMENT OEMS

A customer’s machine is down at 10 PM. Your line answers.

When a customer’s machine stops, every hour is their money — and your reputation. The AI answers every call, every time zone: identifies the part from your published catalog, captures the order, and follows your on-call escalation wording verbatim when the call is machine-down — or routes straight to the human you designated.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR shop

Every line answered — parts, distributors, down machines — with escalations by your exact rules.

One day with the AI

Three moments from a typical equipment oems front office — handled while your team does the human part.

10:15 PM · The down machine, three time zones away

A plant calls about a stopped machine. The AI follows your machine-down script word for word — model, serial, fault — and hands off to your on-call tech exactly as you configured. Nothing improvised on a call that costs the customer by the hour.

9:00 AM · The distributor lead-time call

A distributor asks lead time and pricing on a unit. The AI answers from your published catalog and approved availability information — identically for every distributor, in their language.

3:30 PM · The wear-parts order

A maintenance manager orders filters and seals from the manual’s part numbers. The AI confirms each against your published catalog, captures the PO details, and emails the confirmation.

What it does for you

Parts revenue, around the clock

Part numbers confirmed against your published catalog and priced from your list — orders captured at 10 PM as cleanly as at 10 AM.

Machine-down discipline

Your escalation wording, verbatim, or a direct route to the on-call human — the AI never freelances on a critical call, and every word is transcribed.

Distributors answered consistently

Lead times, list prices and product questions from your approved information — the same correct answer for every channel partner.

Watch the 10 PM machine-down call, handled

The demo answers a down-machine call by the book — your book — then takes a parts order from a published catalog. Your personal version, built from your website, lands in your inbox in about two minutes.

Escalation rules stay 100% yours, verbatim
Parts quoted from your published catalog only
Flat price — every region, every line, one system

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“Our machine threw fault E-42 and stopped.”

Runs your machine-down script exactly — model, serial, fault code — and escalates to your on-call rotation by your rules, verbatim.

“What’s the lead time on the 30-ton unit?”

Answers from your approved availability information — posted lead times, never a promise you did not publish.

“I need the seal kit for a 2019 model.”

Confirms the part number from your published catalog, quotes the list price, and captures the order with the shipping details.

Answering services take messages. RFQ web forms wait until somebody opens the inbox on Monday. The Zanus AI front office ANSWERS — phone and chat, in the buyer’s language, quotes from your published price list, and captures every spec of the engineered request for your estimator.

Questions, answered

Machine-down calls are too important for AI.

They are too important for voicemail. The AI answers in one ring, follows your exact wording, and connects your on-call tech — faster than a paging service, with a transcript your service manager reads in the morning briefing.

We sell through distributors — does that complicate it?

No: distributors, end users and prospects each get the script and the pricing rules you set for them. Different caller types, different handling, one flat price.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your equipment manufacturer — documents, tasks, procedures, automations — is Back Office AI, specialized for Manufacturing. Most companies run both: one AI answering, one AI executing.

Back Office for Manufacturing →Explore Back Office AI