LIVE DEMO — PUBLIC RECORDS OFFICES

Every records request starts on the record.

Records offices spend their days explaining the process — how to request, what it costs, how long it takes — while the requests themselves pile up. The AI answers every call and chat, 24/7: walks the official request process, captures the request completely with the fields your office needs, and quotes copy fees from your published schedule.

Get started

Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR agency

Requests intaken complete, acknowledged instantly, logged with every field your office requires.

One day with the AI

Three moments from a typical records offices front office — handled while your team does the human part.

9:15 AM · The vague request

A caller wants “everything about the bridge project.” The AI walks your published guidance for a well-formed request — timeframe, offices, document types — and files a request your staff can actually work.

2:05 PM · The certified-copy caller

A caller needs a certified copy of a decades-old record. The AI reads your published options and fees, captures the identifying details your office requires, and explains the pickup and mail choices.

10:50 PM · The night filer

A requester submits through the website at night. The AI acknowledges instantly with your official language, assigns the reference number, and the request is in the morning queue — clock documented from minute one.

What it does for you

Intake, complete and instant

Requests captured with the fields your office requires, acknowledged in your official wording, logged with a reference number.

The process, explained patiently

How to request, what is public, published fees and timelines — answered identically for every requester, in their language.

Staff work requests, not phones

The explaining moves to the AI; your records officers spend their hours on search, review and release.

Watch a request go from call to queue

The demo turns a vague inquiry into a workable request, quotes a copy fee and acknowledges a night filing — configured for a records office. Your personal version arrives in ~2 minutes, built from your public pages: your process, your fees, your forms.

Every request captured with your required fields
Acknowledgments in your official wording
Flat price — unlimited requests and staff

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“How long will my request take?”

States your published response timelines and process verbatim — never a promise about a specific request — and offers the status channel.

“What does it cost to get copies?”

Quotes your published fee schedule exactly — per page, certified, media — and explains how estimates are provided for large requests.

“Can you just tell me what’s in the file?”

Never previews records: explains the official request-and-release process and captures the request properly instead.

Phone trees lose the citizen at option four. Call centers close at five while the public keeps calling. The Zanus AI front office ANSWERS — phone and chat, in the citizen’s language, books the counter appointment, and never says a word beyond your official approved information.

Questions, answered

Does the AI decide what gets released?

Never. It explains the process, intakes requests and answers published information. Search, exemption review and every release decision stay with your records officers.

Public records are sensitive by nature — where does this run?

The AI speaks only your approved knowledge, everything is transcribed and auditable, and the identical system runs fully on-premises on servers your agency owns — air-gap capable — when custody demands it.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your records office — documents, tasks, procedures, automations — is Back Office AI, specialized for Government. Most companies run both: one AI answering, one AI executing.

Back Office for Government →Explore Back Office AI